Front Desk Assistant

PRIMARY FUNCTION:

The front desk operator is responsible for maintaining the front desk, providing quality customer service and ensuring the safety of Club members. Must be cooperative, friendly and able to create a harmonious environment.

KEY ROLES (Essential Job Responsibilities):

1. Operate and manage the Clubhouse front desk

• Maintain the safety, security and appearance of the front desk
• Greet, monitor and track all visitors
• Supervise all equipment checkout and return
• Answer all phone calls
• Communicate and disperse information about upcoming events and activities to members and the public
• Maintain supplies for facility and front desk
• Recognize volunteers for their assistance daily

2. Maintain all membership and tracking systems of the Club

• Work with unit directors to track membership for grant requirements
• Track program and membership data for reports as needed for program support
• Maintain all Club documents and filing system
• Be responsible for membership cards
• Be responsible for following the proper protocols and procedures when taking payments and handling all currency

3. Supervision:

• Assist with the implementation and enforcement of safety policies/procedures regarding participant safety, risk management, and building security.
• Assist with the up-keep of Club maintenance and appearance.
• Handle minor youth conflict as it occurs in programs.

4. Other Duties:

• Abide by Club's policies, procedures, and federal and state laws
• Attend board, staff and committee meetings, and other Club events
• Wear uniform while working at or attending Club functions

RELATIONSHIPS:

Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel.

External: Maintains contact with external community groups, schools, members' parents and others to assist in resolving problems.