Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.

About the role 
As a Reservations Agent, you are the first connection many guests have with Four Seasons Hotel Baku. You will provide exceptional service, inspire confidence, and convert inquiries into confirmed reservations while serving as a trusted advisor throughout the booking journey.

What you will do

• Deliver exceptional guest service through phone and email interactions.
• Convert reservation inquiries into confirmed bookings through personalized service.
• Manage reservations, modifications, cancellations, and special requests with accuracy.
• Coordinate VIP stays, special occasions, multi-room bookings, and customized itineraries.
• Arrange private aviation, airport transportation, and pre-arrival logistics in partnership with aviation providers and resort teams.
• Maintain accurate guest profiles and reservation details.
• Provide expert knowledge of accommodations, dining, golf, wellness, transportation, and resort experiences.
• Identify opportunities to maximize revenue through thoughtful upselling.
• Ensure compliance with reservation policies, payment requirements, and cancellation guidelines.
• Collaborate with Guest Experience, Sales, and Operations to ensure seamless arrivals.
• Build lasting relationships with guests and travel advisors while representing the Four Seasons brand.

What you bring

• Minimum 1 year of experience in luxury hotel reservations, front office, or guest services.
• Luxury hospitality experience preferred.
• Excellent written and spoken English; additional languages are an asset.
• Outstanding communication and telephone etiquette.
• Strong sales, organization, and problem-solving skills.
• Exceptional attention to detail and ability to multitask in a fast-paced environment.
• Experience with reservation systems and Microsoft Office.
• Flexible schedule, including weekends and holidays.

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Coplimentary transfer service for evening shift

Schedule & Hours:

Full-time position

Shifts may include early mornings, evenings, weekends, and holidays depending on operational needs

We look forward to receiving your application!