Location: Fully On-site (Lisbon, Portugal) |

Start Date: Immediate |

Schedule: 24/7 rotational (5 days/week, 8 hours/day)

Position Overview

Prepared to kick off a rewarding professional journey in Portugal? We are actively seeking customer-focused, bilingual Italian speakers to become part of our diverse, international team located in Lisbon. As an ambassador for top-tier worldwide brands, you will support Italian-speaking customers by managing inbound communications through telephone, live chat, and email platforms. This role is tailor-made for dynamic, problem-solving candidates who thrive in fast-paced environments.

Key Responsibilities

• Customer Interaction: Manage incoming customer service inquiries from Italian clients via telephone, electronic mail, and live chat, maintaining high standards of professional courtesy and attentiveness.
• Issue Resolution: Analyze customer challenges, identify root causes, and provide customized, practical resolution plans.
• System Logging: Maintain meticulous records of client interactions, ticket updates, and resolutions within the corporate CRM software.
• Performance Goals: Consistently meet operational targets, including customer satisfaction metrics, First Contact Resolution percentages, and average handling durations.
• Ongoing Learning: Participate in continuous training programs to stay current regarding new product launches, corporate guidelines, and day-to-day procedures.

Qualifications

• Italian Language: Native or advanced command (C1/C2 level) in spoken and written Italian.
• English Competency: At least B2 level proficiency to support internal correspondence, platform training, and group collaboration.
• Schedule Flexibility: Ability to adapt to a flexible, 24/7 rotating shift framework.
• On-Site Requirement: Regular, full-time daily attendance at our Lisbon office.
• Work Authorization: EU/EEA nationality, a valid European passport, or legal documentation allowing unrestricted employment within Portugal.
• Key Attributes: Strong communication abilities, keen active listening skills, the ability to remain calm under pressure, and a dedicated, proactive attitude.

Compensation Models

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (12-month schedule)
• Ideal For: Candidates currently living in or around Lisbon or those who prefer to arrange their own living accommodations independently

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (12-month schedule)
• Accommodation: A private bedroom in a shared, company-provided apartment with all utility expenses covered
• Travel Benefits: Complete reimbursement of flight expenses post-probation, plus organized airport pickup upon landing

Employee Perks

• Advancement Opportunities: Well-defined, transparent internal career paths opening doors to Quality Assurance, Training, or Management positions.
• Paid Onboarding: Thorough, fully paid initial training tailored to set you up for enduring success.
• Work Environment: A vibrant, global workplace culture enhanced by athletic clubs, social meetups, and group activities.
• Health & Wellness: Private medical insurance kicking in after six months on the job, complemented by specialized mental health support tools.
• Location Advantages: Enjoy residing in Lisbon, known for its wonderful seaside weather, deep cultural heritage, and vibrant urban atmosphere.

How to Apply

Send in your curriculum vitae written in either English or Italian. Suitable applicants will be reached out to quickly by our recruitment division to arrange an introductory telephone interview.

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