Manager, Hotel Partner Solutions

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations, and more, deliver excellent traveler and B2B experiences. We create growth for our partners and the Expedia Group marketplace through competitive supply, travel media, and affiliate solutions.

As Manager—Hotel Partner Solutions, you will lead a team of analysts and technical professionals who deliver solutions supporting hotel partners and business priorities. You will connect technology decisions to partner needs, guide multi-quarter projects, and create an environment that supports collaboration, development, and meaningful outcomes.

Key Responsibilities

In this role, you will:

• Provide direction, coaching, feedback, and technical guidance to a team of analysts and individual contributors.
• Establish team goals, clarify roles and accountabilities, and connect daily work to business priorities.
• Lead delivery across multiple well-defined, multi-quarter projects.
• Serve as a technical lead for a defined domain and select appropriate technologies for business and partner needs.
• Partner with Product teams to develop and deliver roadmaps.
• Oversee operational support activities, service performance, response trends, and adherence to established procedures.
• Identify opportunities to improve technology, processes, efficiency, and productivity.
• Plan team capacity and allocate financial, material, and technical resources responsibly.
• Build trusted relationships with hotel partners and internal stakeholders by understanding needs and communicating practical solutions.
• Hire, onboard, recognize, and develop team members while supporting professional growth.
• Monitor key performance indicators, communicate team status, and surface risks, dependencies, and opportunities for simplification.
• Contribute to product reviews, communities of practice, and the product development lifecycle from idea through launch and ongoing improvement.

Experience and Qualifications

Required

• 5+ years of related experience with a bachelor’s degree, or 3+ years of related experience with a master’s degree.
• 1–3 years of people leadership experience, including coaching, feedback, performance support, and workload planning.
• Experience leading at least three multi-quarter projects as a technical lead or equivalent individual contributor.
• Experience with multiple technology implementations and selecting technologies for specific business or partner needs.
• Bachelor’s degree, master’s degree, or equivalent related professional experience; technical degree preferred, including Information Technology, Computer Science, Statistics, Data Science, or a related technical field.
• Proficient communication skills and the ability to connect technical concepts with business priorities.

Preferred

• Experience supporting hotel, hospitality, travel, or partner-facing technology solutions.
• Experience partnering with Product teams on roadmaps and product development.
• Experience supporting technology operations or service management.
• Experience identifying process improvements and using metrics to evaluate outcomes.

 

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.