Enterprise Operations Engineer II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Enterprise Operations Engineer II

The Mission Control and Operations Application Support Team is looking for a Site Reliability Engineer who can help us monitor for and solve problems, help build our CI/CD pipeline and lead in automation and best practices.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?

Mission Control and Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.


Responsibilities

For all team members:
· Monitor and Respond to production level alerts across multiple applications.
· Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
· Work with a global team spread across tech hubs in multiple geographies and time zones
· Share knowledge and mentor junior resources
· Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
· Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
· Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
· Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
· Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
· Practice sustainable incident response and blameless postmortems.
· Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.

Qualifications

· BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
· Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
· Experience with algorithms, data structures, scripting, pipeline management, and software design.
· Experience supporting web based applications, including SOAP and REST APIs, Tomcat, and Apache.
· Ability to write moderately complex SQL queries highly desirable.
· Ability to help debug and optimize code and automate routine tasks.
· We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
· Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
· Interest in designing, analyzing and troubleshooting large-scale distributed systems.
· We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.