Salesforce Administrator

Application Deadline: 10 September 2026

Department: Learning

Employment Type: Permanent - Part Time

Location: London Office

Reporting To: Digital Transformation Lead

Compensation: £45,000 / year

Description

What you will be doing

• Administer and maintain Salesforce NPSP and Experience Cloud environments.
• Manage user accounts, permissions, profiles, roles, licences, onboarding, and offboarding.
• Configure page layouts, fields, validation rules, flows, dashboards, reports, automations, and other declarative Salesforce functionality.
• Monitor system health, data quality, and platform usage.
• Manage support requests from colleagues and external users, troubleshoot issues, and coordinate resolution with external Salesforce developers where required.
• Support testing activities, including user acceptance testing and release validation.
• Maintain system documentation and administration procedures. 
• Support Salesforce environment(s) and release management by assisting with sandbox administration, release testing and the adoption of Salesforce seasonal releases.
• Assist in evaluating and implementing new Salesforce functionality and enhancements as they are released.
• Support the evaluation and adoption of new Salesforce capabilities, including AI features (such as Agentforce and Einstein AI).

• • Lead data cleansing and data quality improvement initiatives.
  • Perform data imports, updates, exports, and mass data maintenance activities.
  • Ensure data standards, governance processes, and best practices are followed.
  • Build and maintain Salesforce reports and dashboards for operational teams, managers, and senior leadership.
  • Analyse membership, programmes, fundraising, events and service delivery data to support decision-making.
  • Contribute to organisational performance reporting and quarterly corporate reporting processes.
  • Identify trends, opportunities, and risks through data analysis.
  • Support the development of Power BI reporting where appropriate.

• • Work collaboratively with colleagues to understand business processes and requirements.
  • Facilitate discussions with stakeholders to identify improvement opportunities.
  • Translate business needs into clear requirements and user stories.
  • Support solution design activities alongside internal stakeholders and external developers.
  • Contribute to process mapping and documentation exercises.
  • Ensure implemented solutions align with organisational objectives and user needs.
• • Provide first-line Salesforce support to users across the organisation.
  • Deliver user guidance, training sessions, and system demonstrations.
  • Produce and maintain training materials and user guides in multiple formats.
  • Promote user adoption and best practice use of Salesforce.
  • Support change management activities associated with new system releases, developments and enhancements.
  • Work closely with teams to continuously improve the user experience.

What you bring to the role

• Salesforce Administrator Certification or significant equivalent experience administering Salesforce in a multi-user environment, preferably in a non-profit or charity setting for a minimum of two years.
• Proficiency in Salesforce customisation, configuration, flows, layouts, automation, validation, security models, reporting, design, testing, deployment and data management, ideally including Nonprofit Success Pack (NPSP) and Experience Cloud environments. 
• Understanding and experience of the ways that Salesforce can be used to support membership, fundraising, events, programmes, grant management and service delivery in a nonprofit organisation.
• Experience creating and maintaining reports, dashboards, and analytical outputs to support organisational performance and decision-making. 
• Experience managing users, permissions, security, and system configuration.

• Experience gathering and analysing business requirements, mapping processes and translating business and user needs into effective Salesforce solutions. 
• Excellent troubleshooting, problem-solving and analytical skills, with the ability to identify opportunities for continuous system improvement. 
• Experience working collaboratively with external developers or technical partners to deliver system enhancements. 

• Experience providing user support, facilitating user testing, improving user adoption, and delivering training for users with varying levels of technical confidence. 
• Excellent communication and documentation skills, including producing user guides, system documentation, system procedures, and training materials. 

• Experience managing data, including data quality, integrity, cleansing, imports, exports, bulk updates, and routine maintenance. 
• Knowledge of data protection, data governance, and data management best practice. 
• Experience of using data analysis tools such as Microsoft Excel, Microsoft PowerBI or Tableau.

• Strong organisational skills, with the ability to manage competing priorities and work effectively with a wide range of stakeholders. 
• Ability to work collaboratively with a jobshare partner to provide continuity of work and user support.

• Enjoys working with both people and technology.
• Takes ownership of problems and sees them through to resolution.
• Is curious, proactive, and committed to continuous improvement.
• Communicates clearly with technical and non-technical audiences.
• Has strong attention to detail and a commitment to data quality.
• Is collaborative, approachable, and user-focused.
• Has excellent verbal, written, online and in-person communication skills with the ability to listen well and adapt communication to different learning styles.
• Is comfortable working independently while staying connected with colleagues. 
• Able to prioritise effectively within a part-time role and shared responsibility model.
• Demonstrates London Youth’s values: Ambitious, Collaborative, Inclusive and Accountable.
• Is passionate about London Youth’s mission and improving outcomes for youth organisations and young Londoners.

Why work at London Youth

• Generous holiday allowance of 39 days per year, made up of 28 days standard, 8 bank holidays, and 3 Christmas closure days. If you work part time, your holiday allowance will be proportional to your working days/hours. 
• Employer 4% pension contribution. 
• Additional leave granted to support voluntary activity. 
• Free access for you and your family to the Employees Assistance Programme. 
• Free access to the 'Headspace' app for you and your family. 
• Free Health Care Cash Plan. 
• Flexible working opportunities considered. 
• You'll be working with a fantastic team of passionate colleagues across London Youth. 
• You will be making a difference to the lives of young people.