Junior Turkish Customer Support Agent

Manpower Malta is seeking to recruit a Junior Customer Support Agent to join our client's team.

This role includes shift patterns across any 5 days from 7, as well as hybrid working.

The selected candidate will provide first-line support to customers, assisting with enquiries, resolving basic issues, and ensuring a positive customer experience. The successful candidate will handle customer interactions across multiple channels, maintain accurate records, support issue resolution, and escalate more complex matters when necessary.

Responsibilities:

• Handle customer enquiries and complaints via email, phone, and chat within established service level agreements.
• Investigate customer queries, provide appropriate solutions, and take ownership of assigned cases until resolution.
• Record customer interactions accurately and report, follow up, or escalate technical and complex issues when required.
• Perform customer verification and KYC procedures while following internal policies, procedures, and regulatory requirements.
• Work collaboratively with internal teams, support process improvements, assist with translation tasks, and work flexible shifts as required.

Key Requirements:

• Fluency in both Turkish and English is essential.
• Previous customer service or online support experience is advantageous, although entry-level candidates will be considered.
• Strong passion for delivering excellent customer service and a proactive, solution-oriented approach.
• Good computer literacy, attention to detail, and strong organisational skills.
• Flexibility to work shifts across five days out of seven, including weekends and public holidays.