IT Support Specialist - Environmental Services

The purpose of this job is to provide technical, desktop support to the Environmental Services Department (ESD) users regarding the City's IT and Water/Wastewater SCADA environments. The IT Support Specialist (ITSS) is responsible for coordinating and liaising with City IT to ensure that user workstations are fully functional and meet defined requirements, including all peripherals. The ITSS is also the application administrator and/or liaison for department-specific applications.

Essential Duties and Responsibilities 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Administers and coordinates information systems used by ESD and other departments. 
• Facilitates production of data to achieve department objectives to ensure compliance of Department Rules/Regulations, State Permits, and Federal requirements.
• Works with other City Departments, IT Staff, and vendors to develop and configure new and existing systems, resolves system problems, plan and schedule technology installations and upgrades. 
• Conducts administrative research of departmental operations and systems for planning, budgeting, and evaluation purposes. Serves as a liaison between the Water Department and other City operations. 
• Participates with various teams as it relates to the operation of the department information systems. 
• Analyzes administrative plans and current practices for simplification through information systems.
• Performs related work as required.

View the full job description HERE

Required Education and Experience

• Associate’s degree in Computer Science, Information Technology, Computer Engineering, Business Information Systems, or a related field

--AND--

• Three (3) years of related work experience 

--OR--

• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Preferred Qualificaitons

• Cisco Certified Network Associate (CCNA)
• Project Management Profressional (PMP) certification

We Offer:

• Medical, Dental, and Vision starting on Day 1
• 6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
• Employee & Employer contributions to Retiree Health Savings Account
• Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
• Twelve Paid Holidays
• Paid Vacation and Sick Time
• Paid Parking (if applicable)
• Employee Home Ownership Incentive
• Tuition Reimbursement and professional development opportunities
• Paid Parental Leave
• Employee Assistance Program with free mental health counseling
• Comprehensive Wellness program with a health and wellness incentive
• Employee Discounts and Perks

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Leaves and Accommodations Analyst, Amanda Kaulback. Email [email protected] or [email protected]or by phone at (616) 456-4668.

The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Please Note:
This position is subject to the provisions of the applicable collective bargaining agreement and all relevant civil service rules.  For additional information, links to union agreement and Civil Service Rules are provided below.  

Collective Bargaining Agreements

Civil Service Rules