Inside Sales – Order Desk Parts Specialist Level I

Description

                                                                                       Join ENTEK in Lebanon, Oregon!

In this role you will:

• Performs routine order desk tasks using established processes, documented procedures, and available tools.
• Works with guidance on non-routine requests, complex customer needs, pricing questions, part-number issues, and exceptions.
• Builds working knowledge of ENTEK part nomenclature, ERP processes, quoting practices, order entry requirements, and customer communication standards.
• Demonstrates reliability, accuracy, responsiveness, and professional communication while developing independence in the role.
• Progression readiness is demonstrated through consistent accuracy, reduced need for guidance on standard tasks, timely follow-up, appropriate escalation, and the ability to support a broader range of order desk responsibilities.

Job Duties: (The job may include other responsibilities and duties not listed below.)

• Work from a shared Order Desk queue to respond to routine requests from third-party and internal customers, following established priorities and service expectations.
• Translate routine requests for quotes (RFQs) into ENTEK nomenclature and prepare quote information for review or processing.
• Access customer’s engineered drawings to facilitate accurate part information.
• Determine whether items are manufactured, fabricated or purchased. 
• Review pricing information in the ERP system for timeliness and accuracy; escalate exceptions or request updated vendor price and delivery information when existing information falls outside target criteria.
• Issue accurate quote documents to customers.
• Calculate pricing for purchased parts based on cost and defined applied margin. 
• Create new part numbers in ERP System when required. 
• Enter customer purchase order details into the ERP system with a high level of accuracy, ensuring special handling requirements are documented and communicated according to established procedures.
• Send timely order confirmations to customers.
• Track orders and proactively communicate delivery delays, order updates, and other relevant information to customers.  
• Identify potential alternative materials of construction (MOC) and escalate for review when alternatives may help expedite orders or support the use of available inventory.
• Correctly identify and utilize appropriate Project Types to support accurate financial reporting. 
• Escalate customer needs when additional support or guidance is required.
• Assist with hospitality and coordination for customer visits as needed.
• Receive, respond to, compose, and send professional emails in a timely manner.

Requirements

                                                                                  What We're Looking For:

Minimum Qualifications & Experience:

• High school diploma or GED required; additional coursework or training in business, manufacturing, customer service, or related fields helpful.
• Ability to learn to read, analyze, and interpret business documents, drawings, purchase orders, and related information.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.
• Ability to identify routine problems, gather relevant information, ask appropriate questions, and escalate issues when guidance is needed.
• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• Basic proficiency with Microsoft Office applications, including Excel, Word, and Outlook, with the ability to learn ENTEK systems and processes.
• Strong written and verbal communication skills with customers and ENTEK employees, including excellent listening skills in person, by phone, and through video conference.
• Positive teamwork attitude and willingness to collaborate across departments.
• Displays the attitude and understanding that “Our business begins and ends with our customer.”
• Demonstrated understanding of customer service, including the ability to respond promptly to inquiries, gather and research information, provide clear follow-up, and confirm customer understanding and satisfaction.
• Commitment and accountability to ENTEK’s Guiding Principles and core values: Respect, Integrity, Commitment, and Innovation.

Preferred Qualifications & Experience:

• A working knowledge of Microsoft AX or similar ERP software.
• Prior experience in manufacturing, quoting, order entry, customer service, purchasing support, or preferred related function.
• Ability to travel when required.

What Makes ENTEK Different

ENTEK is more than a manufacturing company—we’re a team driven by values. Our core DNA is built on:

• Respect – valuing each person and every contribution
• Integrity – doing what’s right, always
• Innovation – pushing boundaries with creativity and technology
• Commitment – to our people, our customers, and our future