- Salary
- $3k – $4k
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Customer Success Officer (100% Work From Home)
Live Product Demos & Pre-Sales Execution
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Runs tailored, live product demonstrations in both English and Spanish for inbound prospects across corporate L&D, higher education, and enterprise sectors.
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Manages full pre-sales cycles from initial demo to close, handling technical inquiries, objection management, and platform positioning.
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Records and maintains a library of bilingual demo videos, product walk-throughs, and reusable onboarding documentation.
Customer Onboarding, Retention & Account Growth
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Onboards new clients, guiding course setup and platform navigation to ensure working outcomes within the first two weeks of adoption.
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Manages account retention by proactively auditing account health, identifying churn risks, and executing targeted retention strategies.
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Identifies and closes upsell and expansion opportunities (additional user seats, tier upgrades, and feature add-ons) within active accounts.
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Manages inbound customer support and operational inquiries during US business hours, escalating complex technical issues to the core engineering team.
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Gathers customer feedback to inform product development, sharing user insights, feature requests, and churn trends with internal teams.
Qualifications, Skills and Key Competencies
Required Qualifications
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Bilingual Language Mastery: Native or fully fluent Spanish combined with professional-level English fluency to deliver unscripted, persuasive live demos in both languages.
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SaaS Experience: 3+ years in Customer Success, Account Management, Sales Engineering, or SDR/AE roles within a SaaS or software enterprise.
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EdTech / L&D Background: Hands-on experience with Learning Management Systems (e.g., Moodle, Docebo, TalentLMS, Canvas, Articulate) or a background in instructional design and corporate training.
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Demonstration Polish: Proven track record delivering live product presentations and software demonstrations to enterprise decision-makers.
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US Business Hour Alignment: Ability to work US Eastern Time hours reliably from Colombia or Mexico.
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Remote Infrastructure: Fully equipped home office with high-speed internet, webcam, and headset for professional video calls.
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Prior experience selling to or supporting US-based corporate L&D or higher education clients.
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Familiarity with CRM and support platforms (HubSpot, Salesforce, Intercom, Plain).
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Experience with SCORM, xAPI, or compliance-driven training frameworks.
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Experience in an early-stage startup environment building operational processes from scratch.
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Competitive USD Compensation: $3,000 – $4,000 USD monthly salary, well above local market rates, plus a performance-based retention/expansion bonus.
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EOR Conversion & Local Benefits: Conversion from contractor to full EOR employment (Deel/Remote) after a successful 3-month trial, unlocking statutory local benefits.
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Paid Time Off: 20 days of paid time off per year, plus country-specific public holidays observed.
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Professional Development & Home Office: Annual budget for L&D certifications/industry memberships (ATD, Learning Guild) plus home office setup allowance.
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100% Remote Infrastructure: Dedicated full-time role executed remotely from Colombia or Mexico.
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
