IT Service Desk Intern

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Our IT Operations team is looking for a driven, tech-savvy, and customer-oriented IT Service Desk Intern. This practical, hands-on opportunity offers real-world experience as the primary point of contact for end-users, delivering initial investigation and troubleshooting for IT technical issues and service requests.

Working side-by-side with seasoned IT professionals, you will benefit from dedicated mentorship while getting familiar with enterprise-level support utilities and ticketing platforms.
 

Key Responsibilities

• First-Line Support: Help end-users resolve routine IT problems through various channels including phone, email, chat, or ticketing system (such as basic software troubleshooting, login challenges, and password resets).

• Incident Tracking & Management: Document, prioritize, log, and monitor incoming assistance requests utilizing our enterprise ITSM ticketing system.

• Ticket Escalation: Route unresolved issues to specialized technical teams in compliance with established service level agreements (SLAs).

• Stakeholder Coordination: Serve as a communication link for users and stakeholders by providing updates on incident resolution, upcoming modifications, or pending approvals.

• Documentation & Knowledge Management: Review and update internal technical resources as well as customer-facing self-service documentation.
   

Qualifications & Skills Required:

• Academic pursuit in Computer Science, Information Technology, Information Systems, or a related discipline (equivalent certifications or hands-on experience also accepted).

• A solid fundamental understanding of customer service principles.

• Familiarity with core office suites (Google Workspace, Microsoft Office/365), computer hardware, and basic troubleshooting (e.g., for peripherals like mouse, keyboards, headsets issues).

• Exceptional problem-solving capabilities paired with a strong interest in emerging technologies.

• Outstanding written and oral communication skills centered on a customer-focused approach.
   

Preferred (Bonus Points):

• Previous exposure to enterprise ITSM tools like ServiceNow.

• Fundamental familiarity with Active Directory environments.
   

What You Will Gain

• Hands-on Industry Exposure: Practical experience interacting with corporate operational workflows, security frameworks, and IT tools.

• Professional Guidance: Personalized mentorship from senior IT leaders to guide your career growth.

• Professional Development: Tangible accomplishments and familiarity with mainstream ITSM paradigms, including ITIL.

• Vibrant Team Environment: A supportive and collaborative culture focused on continuous learning and professional development.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.