Parts Counter Associate

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Description / Qualifications

Job Summary

Responsible for assisting equipment customers in supplying the correct parts needed to maintain and repair equipment.  Serves to bolster our relationship with customers from a product support standpoint.

Major Tasks, Responsibilities and Key Accountabilities

• Processes orders, quotes prices, and enters orders into the system and provides other information to the customers.

• Pulls orders as required and processes items for outbound shipments.

• Ensures cleanliness of parts stockroom and warehouse.

• Ensures merchandise displays are stocked and clean.

• Performs inventory control functions including, receiving inventory, bin locating, and cycle counts.

• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).

Nature and Scope

• Refers complex, unusual problems to supervisor.

• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

Preferred Qualifications / Job Specific Details

Preferred Qualifications

• Knowledge of compact construction equipment

• Prefer parts sales experience

• Prefer heavy customer service experience

• Prefer mechanical aptitude

• Prefer advanced computer literacy

• Prefer proficient multitasker

• Prefer excellent customer service

• Prefer strong problem solving skills

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.