Officer, Guest Relations

REQ15047 Officer, Guest Relations (Open)

POSITION SUMMARY:

The Guest Relations Officer is accountable for attending to an assigned area to ensure the highest level of food and beverage service delivery and guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with COD Mediterranean vision, values and objectives.  Support is provided to the food and beverage operation by assisting in the development and coordination of junior level employees

PRIMARY RESPONSIBILITIES:

• Greets all guests at restaurant entrance, seats them and promotes positive customer relations
• Takes control and maintains reservations where applicable
• Communicates all customer feedback to manager and supervisor
• Promotes repeat business by recognizing VIP’s and regular guests
• Communicates clearly and effectively to ensure guests needs are met and handles guests queries and complaints correctly
• Always takes responsibility for ensuring a positive guest experience
• Maintains highest standards of presentation at all times
• Works with initiative to seek and offer assistance as required from team members or supervisors
• Acts as coach to other employees passing on skills, knowledge and techniques for performing tasks and work behaviors
• Participates in training and other activities to facilitate high team performance
• Uses initiative to lead the team to complete required task
• Have thorough knowledge of menu and presentation standards and sound knowledge of cooking/preparation techniques
• Applies food and beverage service techniques correctly at all times, serving menu items with enthusiasm
• Makes appropriate suggestions to enhance guest enjoyment.
• Maintains working order of equipment, work areas, storage areas, fittings, fixtures, furniture and operating systems
• Prepares mis-en-place to meet anticipated demand and operating standards
• Maintains back up supplies for anticipated demand
• Adheres to all Company policies and procedures
• Reports accidents, injuries and unsafe work conditions to supervisors
• Performs other reasonable job duties as assigned by supervisors from time to time
• Follow any other work requested by Manager and Assistant Manager

QUALIFICATIONS:

Experience

• At least 1 year working experience with minimum 6 month in entry position

Education

• Degree holder in Hotel and Restaurant Management or equivalent professional training

Skills

• Ability to stand and/or walk for an extended period of time during the shift
• Ability to work on flexible shift including weekends and holiday on rotation basis
• Ability to work on overtime when needed

   PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable