Commercial Manager

## Role Profile

Role title: Commercial Manager

Function: Vodafone Global Enterprise

Department: Commercial Operation

Reports to: Regional Commercial Operation Team Leader

Location: Kuala Lumpur, Malaysia

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

In this role you will have the opportunity to manage the commercial relationship with 2-4 of VGE’s largest strategic accounts with combined revenue up to €40M pa. Accountable for ensuring VGE is delivering on all of its contractual obligations on these accounts, and for delivering incremental value for these customers and for VGE.

## What you’ll do

Key accountabilities and decision ownership:

• Accountable for execution of all of VGE’s commercial and commercial contractual obligations over the life of the contract
• Seen by customer and VGE leadership as strategic advisor to key stakeholders. Produce internal executive briefings on commercial performance of managed accounts and recommendations on how to grow value in accounts and differentiate VGE from competition.
• Manage senior stakeholders in case of potential or actual escalation (management briefings, presentation, costs analysis, options / recommendations)
• Collaborate with relevant counterparts in Sales, Commercial, Legal, CSSO, and OpCos’ organisations to maximise profitability of the managed accounts

Key performance indicators:

• Management of commercial pricing with value up to €10M. Delivery of all commercial obligations under each contract
• Deliver revenue growth that out-performs the under-lying VGE base
• Achieve Customer NPS of 15%

## Who you are

Core competencies, knowledge and experience:

• Excellent relationship builder, with the necessary personal impact to build credibility with customers, account and senior Sales managers
• Excellent communication skills, both written and verbal, at a senior level with customers and internally
• Significant experience of developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts
• Demonstrable knowledge of Commercial Contractual issues affecting global bids and their impact on VGE
• Comfortable working in a fast paced environment and can demonstrate an ability to deliver though others
• Must have technical / professional qualifications: Degree

## Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

## Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.