Water & Sewer Meter System Manager

The purpose of this classification is to oversee daily operation and maintenance of water and sewer meter system. This will include performing field, technical, managerial and administrative work functions associated with quality assurance/quality control (QA/QC), scheduling of water and sewer meter system work, investigation of meter system customer complaints, and meter and backflow testing activities. Duties will include assisting the Water & Sewer Department Linear Assets Division in managing linear asset projects and field operations.

The following duties are normal for this classification.  The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.   Other duties may be required and assigned.  Specific duties listed may not be required for all positions within this classification, but are determined by the normal requirements for the particular position.

Ensures supervisors and staff are aware of and follow all City safety policies and procedures. Ensures supervisors and staff have the proper personal protective equipment necessary to mitigate job hazards. Consults with Safety Director to ensure proper safety training is provided to supervisors and staff.

Supervises, directs and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals

Coordinates daily work activities; plans, organizes, prioritizes, and assigns work; provides daily work plans to work crews; develops employee work schedules to provide adequate coverage; monitors status of work activities and performs inspections follow up on work activities, monitors status of work in progress and inspects completed work.

Consults with assigned staff, assists with complex/problem situations, and provides technical expertise.

Oversees coordinates and/or participates in the implementation of AMI Metering Meter Reading, Meter Maintenance and Meter Replacement Programs. 

Implements and oversees AMI Metering, meter reading, meter maintenance and meter replacement field operations.

May utilize CMMS and/or AMI analytical data to schedule work and evaluate cost for different repair methods.

Prepares and/or receives forms, work orders, or documentation; completes, processes, and/or forwards as appropriate; maintains accurate records; insures all activities are properly documented by all crews and data is entered into Lucity; develops production reports to determine staff and resource efficiencies; uses GIS and Lucity to identify in data collected on meter assets.

Reviews technical manuals.

Responds to call outs.

Oversees AMI Metering Initiative Program.

Demonstrates ability to set up and use equipment related to linear asset maintenance such as handheld reading devices, GPS and/or mobile programmer.

Communicates via telephone and/or two-way radio; provides information; takes and relays messages; responds to requests for service.

Performs all duties assigned by the Water & Sewer Department Linear Assets Division when assigned in absence of Director; follows standard operating procedures for the City's water and sewer metering system.

Prepares and/or completes correspondence, forms, reports or other documents to meet any state or federal reporting requirements; forwards and maintains.

Performs all duties that relate to the AMI, meter reading, meter maintenance and meter replacement Programs.

Meets goals and performance measures set forth by Water & Sewer Linear Assets Division.

Develops SOPs for routine tasks.

Assists in oversight of water and sewer metering rehabilitation, renewal and assessment projects.

Must have working knowledge of Lucity maintenance management software or equivalent software and data analysis.

Consults with supervisors, regulatory agency personnel, the OCA, and other agency officials to review departmental operations, discuss problems, coordinate activities, develop long-term plans, provide technical expertise, and receive advice/direction.

Must be computer literate; must be able to use basic office software packages; must be able to utilize software to construct, modify and maintain spreadsheets (MS Excel); must be able to produce and modify documents in word processing software (MS Word); should be able to use asset management software application (Lucity), geographical information systems software application (ArcMap) and billing software packages (MUNIS).

Must possess superior organizational skills and be able to prioritize and work simultaneously on several projects.

Ability to coordinate assignments with other sections, departments or agencies.

Ability to plan, schedule and evaluate the quality and quantity of work needed to accomplish work group goals within set limits of time and cost.

Oversees and supervises a group of work crew engaged in maintenance and repair assignments.

Formulates a work plan to accomplish assigned tasks efficiently and safely based on available personnel and equipment; assigns tasks to crews and workers; obtains equipment, tools, and materials required for the project.

Prepares, maintains, and inspects daily logs, reports, and records on maintenance and repair activities; submits reports as appropriate; maintains file system of departmental records; prepares and/or receives forms, reports, work orders, maps, charts, diagrams, or documentation; completes, processes, and/or forwards.

Operates a computer to enter, retrieve, review, or modify data; verifies accuracy of entered data and make corrections; utilizes word processing, spreadsheet, database, geographical information system, email, and other programs.

Prepares budget recommendations; maintains inventory and related files, requests and/or orders needed materials.

Consult with supervisors, public officials, contractors, engineers, and other agency officials to review departmental operations, discuss problems, collaborate on collection system and/or lift station plans and specifications, coordinate activities, provide technical expertise, and give/receive advice/direction.

Consults with sales representatives; contacts outside repair services; solicits bids for machinery repair or replacement; submits purchase orders; prepares purchase requisitions.

Prepares personnel forms/reports and maintains records and documentation for reference.

Oversees preventative maintenance tasks; ensures trucks, equipment, and tools are cleaned and serviced regularly; performs maintenance work on facilities and equipment; makes sure that grounds keeping tasks such as planting, cutting, removing, and maintaining grass, trees, debris, and flowers as required for meter maintenance activities are completed.

Responsible for QA/QC of water and sewer meter system work orders and assessment data.

Generates maps and measures new and existing water meters, boxes and metering assets via computer for the work order process and for water and sewer metering contracts.

Responsible for overseeing work schedule for water and sewer meter crews.

Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Incorporates continuous quality improvement principles in day-to-day activities. Must meet regular attendance requirements.

Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.

Associate's degree in construction management or related field preferred; four years progressively responsible experience in civil engineering, water and sewer metering system operation/maintenance, utility construction, project management, and/or supervision; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid driver's license.

The following requirements are normal for this classification.  Specific requirements may not apply to all positions within this classification, but are determined by the normal requirements for the particular position.

PHYSICAL REQUIREMENTS: Must be able to operate a variety of machinery, heavy equipment, office equipment, machinery and tools (manhole bar, drill, shovel). Physical demand requirements are at levels of those for heavy work and lifting.

DATA COMPREHENSION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things which may include forms, reports, invoices, budget documents, technical manuals, procedural manuals, or reference materials.

INTERPERSONAL COMMUNICATION: Requires the ability to speak with and/or signal people to convey or exchange information, including giving/receiving assignments and/or directions to/from co-workers, assistants, managers, or supervisors as well as communicating with elected officials and the general public.

LANGUAGE ABILITY: Requires ability to read a variety of documentation, directions, instructions, and methods and procedures. Requires the ability to write job-related documentation and reports with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.

INTELLIGENCE: Requires the ability to learn and understand relatively complex principles and techniques, to understand departmental policies and procedures, to make independent judgments in absence of supervision, and to acquire and be able to expound on knowledge of topics related to primary occupation.

VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow verbal and written instructions.

NUMERICAL APTITUDE: Requires the ability to add and subtract, multiply and divide, calculate decimals and percentages, utilize high school level algebra and geometry, and determine time and weight.

FORM/SPATIAL APTITUDE: Requires the ability to visually inspect items for proper length, width, and shape using job related equipment.

MOTOR COORDINATION: Requires the ability to coordinate hands and eyes in using job related equipment and in operating motor vehicles.

MANUAL DEXTERITY: Requires the ability to handle a variety of items, equipment, control knobs, switches, etc. Must have the ability to use one hand for twisting motion or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DIFFERENTIATION: May require the ability to discern color.

INTERPERSONAL TEMPERAMENT: Requires the ability to deal with and relate to people beyond giving and receiving instructions. Must be able to adapt to and perform under minimal stress when confronted with an emergency.

PHYSICAL COMMUNICATION: Requires the ability to talk, express, or exchange ideas by means of spoken words and/or hear and perceive nature of sounds by ear.