Teller

Description

Teller 

Description

As a Teller you are the face of the bank. You will provide excellent customer service by building and maintaining customer relations. Maintain and balance cash drawer daily, accurately process deposits and withdrawals, cash checks, loan payments, and night depository by adhering to Bank procedures and regulations, systems and compliance policies.

KEY PERFORMANCE INDICATORS (KPI)

Specific KPI’s Critical to the success of the position:

1. Customer Service: Provide exceptional support to customers, vendors and Bank staff.
2. Accuracy: Maintain a balanced cash drawer and process Bank transactions efficiently and accurately.
3. Compliance: Adherence to all Bank policies, security protocols, and professional codes of conduct.

Requirements

Requirements

ESSENTIAL FUNCTIONS

• Accurately process retail and commercial transactions including checking and savings deposits, withdrawals, loan payments while adhering to all Bank policies and procedures.
• Efficiently and accurately process batch transactions through the branch capture system.
• Assist with night depository duties including logging bags, processing deposits, and issuing receipts.
• Knowledge of bank products and services to refer customers to appropriate staff when needed.
• Maintain a balanced cash drawer daily.
• Assist customers with safe deposit boxes.
• Establish and maintain high quality customer relations.
• Open, sort and deliver incoming mail by department. Answer phones.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma (or GED) required.
• Cash handling and/or customer service experience.
• Previous banking experience a plus but not required.

ENVIRONMENT and COGNITIVE /PHYSICAL DEMANDS

• Ability to sit and/or stand for extended periods of time in an office setting.
• Bending, lifting and carrying up to 25 lbs.
• Good organizational and time management skills.
• Effective verbal and written communication skills including use of phone, computer, speaking, listening, and presenting.
• Computer literacy.