Implementation Manager

Description

Job Title: Implementation Manager

Department: Corporate Accounts

Reports to: Director of Corporate Accounts 

Pinnacle Promotions is an award-winning promotional products company specializing in branded merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo.

For over 30 years, we’ve helped companies connect with customers, prospects, and employees by delivering creative, strategic, and high-quality promotional products—perfectly produced and delivered on time. 

We deliver innovative solutions tailored to every client’s unique needs, so when a professional buyer needs promotional products, they think of Pinnacle Promotions first.

We're proud to be recognized as one of the Promotional Products Industry’s Greatest Companies to Work For in 2024 by PPAI, a seven-time Best Places to Work winner by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, and named a 2024 Top 100 Industry Leader by PPAI.

Position Summary

The Implementation Manager is responsible for managing the successful launch and implementation of client programs within the Corporate Accounts Department at Pinnacle Promotions. This role serves as the central point of coordination between clients, sales, technology, and internal operations teams to ensure programs are launched accurately, on time, and according to client expectations.

Key Responsibilities

Client & Program Implementation

• Lead the implementation and onboarding of new client company stores from initial kickoff through successful launch.
• Develop detailed implementation plans, project timelines, milestones, and deliverables.
• Gather and document client requirements, brand guidelines, product specifications, inventory needs, fulfillment requirements, and program objectives.
• Translate technology solutions into clear client-facing guidance and recognize when internal teams or development resources need to be engaged.
• Coordinate product development, sourcing, artwork approvals, samples, production, inventory, warehousing, and fulfillment activities.
• Identify potential risks, delays, or issues and proactively develop solutions.

Cross-Functional Collaboration

• Partner closely with Sales, Technology, Operations and Accounting to transition new business into company store implementation.

Quality & Continuous Improvement

• Ensure products, branding, packaging, and fulfillment processes meet client specifications and quality expectations
• Establish quality-control checkpoints throughout the implementation process.
• Identify recurring issues and recommend process improvements
• Develop and maintain implementation checklists, standard operating procedures, and best practices
• Analyze project performance and use lessons learned to improve future implementations

Requirements

Qualifications

• 3+ years of experience in project management, implementation, client services, operations, promotional products, branded merchandise, or a related field
• Experience managing multiple projects, timelines, and stakeholders simultaneously
• Strong organizational and time-management skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Ability to work effectively across sales, operations, and client-facing teams.
• Proficiency with Netsuite a plus
• Experience with project management, CRM, ERP, e-commerce, or order-management systems is a plus
• Promotional products, apparel, print, merchandise, experience is strongly preferred

Compensation and Benefits

• Competitive salary package.
• Comprehensive health, dental, and vision benefits.
• Generous paid time off program and paid holidays.
• Supplementary short-term and long-term disability coverage.
• Simple IRA with company matching.
• Fun, progressive workspace and culture.

 Seeking local candidates only.  No phone calls or faxes accepted. Qualified candidates will be contacted if selected based on meeting the job and experience requirements. 

Pinnacle Promotions does not engage with external recruiters or staffing agencies in any capacity. Submission of unsolicited resumes or candidate profiles does not imply any agreement to terms or obligation to pay any fees. We kindly ask that recruiters do not contact us regarding our open positions.