Radiologic Technologist Team Lead- Flex

The Team Lead Radiologic Technologist Flex works with Medical Providers and/or a Medical Assistants with the examination and treatment of GoHealth Urgent Care patients. This role is responsible for providing a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients and providing staff and peers administrative support and assist with coordinating daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers. In. This role is responsible for performing and analyzing patient x-rays and reporting results to Medical Providers. Additional responsibilities include providing administrative support to ensure efficient operation of GoHealth Urgent Care Centers. In a collaborative manner, the Lead Radiologic Technologist will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication. 

The Team Lead Radiologic Technologist Flex completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected. 

The Team Lead RT Flex does not anchor at a one particular urgent care site. The Team Lead RT Flex works across sites in close proximity to one another. As patient care needs arise requiring X-ray, the Flex RT travels from to the respective site to render care. The travel nature of this role enables to Flex RT to be exposed to a variety of urgent care settings and maximizes quantity of X-Rays an RT performs.  

Job Requirements 

Education 

• Graduate of an approved Radiologic Technology program required. 

Work Experience 

• 2+ years Radiology Technologist experience 

Required Licenses/Certifications 

• Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA). 

• American Registry of Radiologic Technologists (ARRT) registration required 

• Applicable state licensure as a Radiologic Technologist required. 

• Valid State Driver’s License 

• Must pass MVR background check 

• Must hold state licensure in state of practice at the time of hire (NY, OR, WA, CT, CA, DE, MD, TX, VA, and AR) 

Additional Knowledge, Skills and Abilities Required 

• Knowledge of medical office management systems and procedures preferred 

• Excellent time management skills and ability to multi-task and prioritize work 

• Social perceptiveness and service oriented 

• Excellent written and verbal communication skills 

• Strong organizational and planning skills 

• Proficiency in MS Office and patient management software preferred 

Core Competencies:   

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. 

• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation. 

• Diversity and Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. 

• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. 

• Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.   

Additional Knowledge, Skills, and Abilities Preferred 

None 

Essential Functions 

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.  

• Support Team Members and Business Operations 

• Ensure day to day operations including ordering, inventory management, call backs, etc. are completed regularly with follow-up from OSM. 

• Conduct monthly inventory. 

• Assist OSM in resolving patient concerns at the center.  

• Provide weekly oversight of calibrater calls.  

• Drive KPIs and Strategic Initiatives in partnership with OSM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, MyHealth Registration, Quality Metrics, Etc.)  

• Assist OSM with correcting registration errors and chart corrections. 

• Timekeeping for all team members based out of their centers.  

• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.  

• Assist with MOD duties during OSM absences, such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.  

• Assist in the training and assessment of team members assigned to the center. 

• Responsible for x-ray services 

• Under the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or treatment of patients in all age groups from newborn to elderly. 

• Ensure patients are positioned correctly on or in front of equipment and protected during use.  

• Patient Registration 

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.  

• Process co-pays and schedule patient appointments for assigned center 

• Coordinate provider referrals to assigned Specialist 

• Answer patient questions regarding their care and keep them informed of their status 

• Patient Preparation and Rooming  

• Inform technical staff of patient flow. 

• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;  

• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.  

• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider. 

• Stocking 

• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed 

• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies. 

• Administrative 

• Responsible for maintenance of medical records and scanning charts to patient files. 

• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence 

• Ensure reception is well maintained 

• Conduct courtesy call-backs for patient follow-up on care 

• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building. 

• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed. 

Physical Requirements 

Indicate the appropriate physical requirements of this job in the course of a shift.   

Occasionally – Activity or condition exists up to 1/3 of the time. 

Frequently – Activity or condition exists from 1/3 to 2/3 of the time. 

Constantly – Activity or condition exists 2/3 or more of the time. 

*Please note that employees must be able to perform the entire range for each physical demand task marked Occasionally, Frequently, and Constantly.