- Location
- Boston, Massachusetts, United States · Boston (1001 Boylston Street)
- Type
- Full-time
- Department
- Finance
- Experience
- 15+ years
Description
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
We’re looking for a detail-oriented and motivated Finance Operations Coordinator. This role is ideal for someone eager to learn, thrive in a fast-paced environment, and make an immediate impact by supporting billing, payments, and customer account maintenance. You’ll be part of the front line for our Finance Operations team, working directly with customers and cross-functional partners to ensure accuracy, timeliness, and excellent customer experience.
What you'll do
- Respond to incoming cases and phone calls related to billing, payments, and account inquiries.
- Ensure timely and accurate resolutions while meeting individual and team KPIs.
- Create credits and maintain customer account balances while adhering to internal approval policies.
- Support cross-functional teams including Sales, Sales Operations, and Collections to resolve customer issues and improve processes.
- Maintain and update customer master data in our financial systems to ensure integrity and consistency.
- Identify trends or recurring issues and communicate them to leadership for continuous improvement.
- Perform additional administrative or operational tasks as needed to support the Finance Operations team.
What you'll bring
- 1–3 years of experience in AR, Billing, or Customer Support.
- Bachelor’s degree in business, Finance, Accounting, or related field preferred.
- Strong attention to detail with the ability to work quickly and accurately under pressure.
- Excellent written and verbal communication skills for customer-facing interactions.
- Comfortable managing high volumes of work while maintaining accuracy.
- Eager to learn new systems and processes; self-motivated with a strong work ethic.
- Proficiency with Microsoft Excel and familiarity with CRM or ERP systems (e.g., Salesforce, Zuora, NetSuite) a plus.
The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
