Senior Manager - Renewals, Retention and Expansion

About Codingal

Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists.

With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86.

Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 500,000+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.

About the role

We are looking for a commercially driven and customer-focused Senior Manager (Team Lead) - Renewals, Retention and Expansion to lead the team responsible for growing revenue from Codingal’s existing customer base.

This is a sales leadership role focused on customer renewals, retention, upselling, cross-selling, and reactivation. You will own repeat customer revenue targets and build a high-performing team that helps parents continue and expand their children’s learning journey with Codingal.

The ideal candidate has strong sales experience, enjoys coaching and leading teams, and can combine customer empathy with commercial discipline. You should be comfortable working with revenue targets, analysing customer data, improving sales processes, and personally stepping into important customer conversations when required.

Key responsibilities

• Revenue Ownership: Own monthly and quarterly repeat revenue targets across renewals, recurring payments and upsell.
• Pipeline and Forecasting: Build a predictable retention revenue and expansion pipeline, maintain accurate forecasts, and report key risks and opportunities.
• Team Leadership: Lead, coach, and develop the customer revenue team through target setting, pipeline reviews, call coaching, and performance management.
• Retention and Expansion: Identify at-risk customers, improve repeat payments, and create strategies for retention, reactivation, upselling, and cross-selling.
• Customer Segmentation: Develop tailored engagement strategies based on customer value, geography, learning progress, engagement, and churn risk.
• Performance Improvement: Track funnel metrics, customer lifetime value, revenue retention, and team productivity to improve performance.
• Sales Enablement: Create playbooks, call scripts, objection-handling frameworks, and communication templates for the team.
• Cross-functional Collaboration: Work with Revenue Operations and other teams to maintain accurate CRM data, dashboards, campaigns, and customer insights.

Requirements

• Education: A background in Computer Science or a technical field is preferred but not mandatory.
• 2+ years of experience in sales, account management, renewals, customer expansion, or a similar revenue-focused role.
• At least 1 year of experience leading and managing a sales or customer revenue team.
• Demonstrated success in achieving revenue targets through renewals, upselling, cross-selling, or account growth.
• Strong experience in sales coaching, target setting, pipeline management, and performance management.
• Excellent communication, negotiation, objection-handling, and relationship-building skills.
• Strong analytical ability and comfort working with revenue dashboards, conversion funnels, and performance data.
• Ability to balance customer needs with commercial outcomes.
• Experience working with CRM and customer engagement tools.
• Ability to work in a fast-paced environment with customers and teams across multiple countries and time zones.
• Strong ownership mindset with the ability to independently identify and solve problems.

Skills

• Experience in EdTech, consumer internet, subscription businesses, education, or other B2C sales environments.
• Experience managing a high-volume customer portfolio or inside-sales operation.
• Experience selling to parents or families.
• Familiarity with recurring revenue, retention, customer lifetime value, and revenue forecasting metrics.
• Experience building or scaling a renewals, account management, or customer expansion function.
• Experience working with international customers.

Benefits

• Dynamic Environment: Work with a young, ambitious team on a mission to transform education.
• Stock Options: Yes, you own a piece of what you build
• Daily Meals: Lunch & dinner provided every day
• Midnight Snacks: If you're working late (post 1–2 AM), we've got you covered
• Health insurance

Please note this is an in-person role. Interviews will be conducted at our Bangalore office.