Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Communication, Critical Thinking, Customer Success, Problem Resolution, Scheduling

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

As a Customer Success Manager for our ICAM program you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders. You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.

Selected candidate will provide hybrid support with a mix of remote and on-site support at our Fort Meaded, MD facility.

How a Customer Success Manager will make an impact:

• Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations.

• Provide scheduling and integration support as necessary for customer changes within the ICAM production solution.

• Advocate for the customer to help ensure their positive experience.

• Help clients take full advantage of program offerings and maximize business growth opportunities.

• Establish, manage, and sustain positive business relationships with customers.

• Develop or support development for products such as plans, processes, reports, briefs, training material, user guides.

• Facilitate success for customer-facing requirements, changes, events, incidents, or problems.

• Conduct demonstrations of delivered solution capabilities.

• Assist with the planning of customer-facing services, features, and capabilities.

• Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies.

• Participate in Scrum calls.

• Develop and manage client portfolios.

• Analyze customer requirements and emerging needs to anticipate and provide solutions.

• Provides expert guidance and leadership to less-experienced colleagues.

• May serve as team or task lead. (Not a people manager).

• Other related duties as required.

What you’ll need to succeed (Required):
Bring your program management expertise along with a drive for innovation to GDIT. The Customer Success Manager must have:

• Education: Bachelor’s Degree.  An additional 4 years of experience may be substituted in leu of degree.

• Security clearance level: Minimum of an active Secret required.

• Experience: 8+ years of related experience.

• Experience and proven track record supporting IT customers as part of an enterprise environment.

• Familiarization with DoW customers and work environments.

• Highly organized and able to multi-task.

• Excellent communication and interpersonal skills.

• Self-driven and proactive nature.

Desired Qualifications:

• CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities.

• Support: An internal mobility team focused on helping you achieve your career goals.

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.

• Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY

• Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Hybrid

Work Location:

USA MD Fort Meade

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans