Global Security Operations Center - Operator (Full Time, 2nd Shift)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Global Security Operations Center Operator monitors the security and safety of associates and facilities. This role serves as the first contact for emergencies related to national crises that affect the company and facilities, security at facilities and residences, international travelers, and ex-pats. The Control Room Operator uses innovative thinking, analytical skills, and subject matter expertise to handle multiple emergencies and time constraining issues.

The scheduled hours for this position is Monday through Friday, 2PM to 10PM.

Key Responsibilities:

• 30% Emergency Response - Coordinate activities such as Emergency Response / 911 Calls, Executive Evacuation, Staff Evacuation, and Alarm Response; implement contingency plans when needed
• 70% Risk Assessment and Administration - Actively monitor advanced security systems for activities such as national events, weather, news, and traffic. GSOC Operators communicate and report events to the appropriate point of contact and affected parties Perform day-to-day global security operations such as monitoring all corporate, residential, and other facilities-supports and assists investigative teams in data analysis, logistics support, report preparation, and vehicle tracking

Direct Manager/Direct Reports:

• This Position typically reports to Supervisor, Corporate Security - GSOC
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Excellent written and verbal communication skills
• 1+ years of demonstrated experience working in the security control room, security operations environment, and 911 dispatch experience.
• 1+ years in the security industry, customer service, or related role
• 3+ years working with advanced Microsoft Office /Windows applications
• Excellent interpersonal skills with a focus on customer service

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus