- Lead, coach, and performance manage a team of 8–15 Customer Service Consultants to achieve service excellence and sales targets.
- Develop and implement regional customer service strategies to strengthen client relationships and improve customer retention.
- Manage key client accounts, conduct regular business reviews, and resolve escalated customer service issues.
- Identify opportunities for account growth through cross-selling, upselling, and additional service offerings.
- Achieve regional annuity revenue, service revenue, and quarterly sales targets.
- Build and maintain strong client relationships, ensuring service delivery meets agreed service levels and customer expectations.
- Assess customer needs and implement tailored service solutions to enhance client satisfaction and support business growth.
- Monitor team performance and prepare accurate weekly and monthly management reports.
- Ensure compliance with company policies, service procedures, and legal document retention requirements.
- Contribute to regional budgeting, staff development, and continuous improvement initiatives to enhance operational performance and customer service.
Qualifications and Experience:
