Overview

Cloud Specialist

Location: India Work Arrangement: Remote

About the Role

As a Cloud Specialist, you will be primarily responsible for ensuring the accuracy, completeness, and reliability of data within Hyland's Migration Intelligence and Automation platform. You will focus on monitoring data quality, investigating issues, performing root cause analysis, and driving resolution across systems and teams. This role is ideal for a detail-oriented professional who is passionate about data integrity, thrives in a collaborative environment, and is committed to continuous improvement of data quality processes.

Your Role Responsibilities – Here's What You'll Do

• Monitor datasets for completeness, accuracy, and timeliness; validate outputs across discovery systems, data pipelines, and reporting layers to ensure data integrity across the Migration Intelligence and Automation platform
• Analyze and triage data-related issues reported by stakeholders; perform detailed investigations to identify discrepancies, compare sources, and detect anomalies
• Trace data issues across the full lifecycle — from source system through discovery, pipeline, and reporting — to identify and document root causes and contributing factors
• Collaborate with Technical Specialists, Architects, and external teams to track and validate the resolution of data issues across systems
• Execute data correction and cleanup processes; validate enforcement of data standards and business rules; identify recurring issues and propose improvements
• Maintain troubleshooting guides and runbooks; document known issues and resolution patterns; contribute to the continuous improvement of data quality processes

Role Essentials – What You'll Need

• Associate's degree or equivalent experience, with strong SQL skills for data analysis and investigation; ability to compare datasets and identify inconsistencies
• 3+ yrs of Experience
• Understanding of data pipelines and data flows; familiarity with reporting tools such as Power BI or similar platforms
• Good oral and written communication skills with the ability to interact with others with discretion and tact; good collaboration and interpersonal skills applied successfully within teams and across departments
• Good critical thinking, analytical, and problem-solving skills; good organizational, multi-tasking, and time management skills; strong attention to detail
• Self-motivated with the ability to manage projects to completion with oversight; demonstrated ability to influence, motivate, and mobilize team members and business partners; ability to work independently and in a team environment

What We'd Like to See – Preferred Skills

• Good knowledge of Microsoft Server environments including Microsoft Active Directory, networking, storage, and virtualization technologies
• Basic experience with process improvement and resolving complex data quality issues
• Ability to use original thinking to translate goals into the implementation of new ideas and design solutions
• Good ability to establish rapport and gain the trust of others; effective at gaining consensus across data, engineering, and architecture teams
• Good ability to handle sensitive information with discretion and tact; demonstrated commitment to the continuous improvement of data quality processes

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.