Collections Specialist

Ready to elevate your career? GFL is expanding! We are officially hunting for our next Collection Specialist in Vaughan —someone ready to bring fresh ideas and grow alongside a dynamic team. 
 

About Us

GFL is one of the largest diversified environmental services companies in North America, providing comprehensive solid waste management services from its platform of facilities throughout Canada and 18 U.S. states. Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities and households, providing a consolidated and sophisticated approach to meeting our customers’ needs. One of the keys to our success lies in the diversity of our services and our ability to deliver robust integrated solutions, all from a single efficient company. We believe that, by providing safe, accessible and cost-effective solutions, we encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

The Opportunity
GFL Environmental is seeking a Collections Specialist to join our dynamic team based in our Vaughan office. The successful candidate will play a key role in the collection of outstanding customer balances, performing account reconciliations, and supporting the credit approval process. This role is vital to improving Days Sales Outstanding (DSO) and minimizing bad debt losses in line with GFL’s Credit Policy.

Key Responsibilities:

• Ensure timely collection of outstanding receivables to meet company targets.

• Contact customers regarding overdue accounts and resolve issues preventing payment.

• Conduct regular reviews and reconciliations of customer accounts to maintain accuracy.

• Monitor accounts for non-payment, late payments, and other irregularities.

• Investigate and resolve payment discrepancies, providing supporting documentation as required.

• Process credit card payments securely and efficiently.

• Analyze customer payment patterns to develop strategies that enhance cash flow.

• Use tracing techniques to locate customers as needed.

• Issue credit hold notifications in accordance with policy.

• Provide updates to management on the status of overdue accounts.

• Recommend accounts for third-party collections or bad debt write-offs.

• Adhere to all company policies and management directives.

• Adapt to changes and learn new processes as the business evolves.

• Perform other related duties as assigned.

What We’re Looking For (Qualifications):

• Strong attention to detail and high level of accuracy.

• Self-motivated team player with a positive attitude and strong work ethic.

• Ability to work under pressure, manage multiple tasks, and meet deadlines.

• Excellent interpersonal and communication skills (both written and verbal).

• Effective organizational and time-management skills.

• Ability to work independently with minimal supervision.

• Strong analytical and problem-solving capabilities.

• Proficient with Microsoft Excel, Word, and Outlook.

• Experience with TRUX Route Management and Great Plains (GP) systems is an asset.

• Prior experience in the waste management industry is an asset.

• Post-secondary education is preferred.

• 2–3 years of related experience and/or training in Accounts Receivable or Collections.

What We Offer

Why join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect: 

● Health: Comprehensive medical, dental, and vision insurance. 

● Wellness: Employee Assistance Program, life insurance, and paid time-off.

● Financial: RRSP matching, profit sharing and competitive wages.

● Culture: Growth opportunities and continuous learning opportunities.

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity!

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.