Regional Operations Manager - East Bay

Description

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care. We empower people to live full lives by helping them improve and maintain mobility. We do this by bringing together leading podiatrists, orthopedic surgeons and physical therapists and providing them with the tools and resources necessary to deliver exceptional patient care. This mission has made us the fastest growing lower-extremity focused Physician Practice.

We are seeking an experienced Regional Operations Manager who will be responsible for developing and implementing the strategic direction of our podiatric clinic operations throughout the Sacramento region by setting the standards and practices that support rapid growth and drive operational excellence.

The ideal leader will have multi-clinic experience with proven success developing strong and engaged teams and a track record of delivering results through a disciplined operating structure, ideally in the healthcare space. This person will be driven by a sense of urgency to set clear priorities against the realities of a fast-growing entrepreneurial business. The successful candidate will have worked in both growing and established brands, while understanding that no job is too big or too small. If you meet the qualifications below and are interested, we look forward to receiving your application.

Essential Functions:

· Manage and lead local operational functions and teams

· Plan and monitor the day-to-day running of clinic operations

· Provide leadership and support to all functions, including Clinical, Patient Services, Operations, and Call Center

· Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration · Oversee customer support processes and organize to enhance customer service

· Partner with VP of Operations to integrate acquired clinics

· Drive operational performance based on established metrics and financial performance targets

· Support multi-location lease negotiations for the region as needed

· Manage, develop and evaluate the performance of managers and staff

· Facilitate discussions with internal and external senior management teams, advancing the team towards action

· Ability to travel regularly to clinics within the East Bay regions

Requirements

QUALIFICATIONS:

• 5+ years of hands-on field leadership experience in a large, multi-site environment, preferably within healthcare
• Podiatry experience a plus
• Strong project management skills; highly organized and detail-oriented
• Previous practice acquisition and integration experience
• Ability and willingness to roll up sleeves and work closely with managers, peers and doctors to identify and solve problems
• Ability to develop and execute enterprise-wide strategic initiatives
• Ability to prioritize, organize, and delegate assignments
• Excellent written/verbal communication; able to present to internal and external senior management teams
• Adaptability, comfort with ambiguity and willingness to “do what it takes”
• Knowledge of electronic health record Systems
• Knowledge of clinical and patient services processes and procedures
• Excellent time management skills
• Ability to multitask
• Ability to lead by example
• Experience building and scaling a field organization to support exponential growth
• Excellent listening, written, and verbal communication skills with ability to effectively interact with at all levels within the company
• Able to work in a fast-paced environment requiring multi-tasking, problem solving, and effective communication
• Ensures deliverable results through relentless focus on disciplined execution and effectively articulate our vision, rally the team, and motivate others
• Present as a true hands-on transformative thought leader able to make quick decisions using good judgement
• Effectively works cross-functionally with sophisticated influencing/engagement skills to mobilize resources that deliver positive physician, employee, patient, and business outcomes
• Strong organization and prioritization skills and lead with a sense of urgency to drive deadlines, results and change
• PC Proficient with good working knowledge of Microsoft Office, including Word, Excel, and Outlook and EMR database
• Able to provide legal proof of eligibility to work in the United States without sponsorship now or in the future
• Ability to successfully pass an in-depth background investigation, including, credit check, with a clean DMV report and pre-employment drug screen.

or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.

Compensation / Benefits:

• Competitive salary and benefit program with a base salary range of $100,000-$130,000 (depending on applicable experience)
• Benefit eligibility for FT employees working 30+ hours weekly begins first of the month following 30 days of employment
• Eligibility to participate in our 401(k) program begins first of the month following 60 days of employment Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA Option
• Generous PTO Program
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

Balance Health provides equal employment opportunities to all qualified applicants and employees without regard to any legally protected classes, including, but not limited to age, gender, gender identity, genetic information, marital status, medical condition, mental/physical disability, national origin, pregnancy, race/color, religion, sexual orientation, or military/veteran status.

If an offer of employment is extended and a candidate hired, proof of authorization to work in the US and/or U.S. citizenship must be provided.