Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor Sr within PNC's Technology Business Operations organization, you will be based in Pittsburgh, PA or Dallas, TX.

This Business Experience & Planning Advisor Sr role within Technology Business Operations enables operational readiness for scaled organizational growth and effectiveness and is responsible for guiding workforce portfolio decisions, demand prioritization, and work placement strategies that optimize delivery outcomes, organizational effectiveness, and long-term operating model objectives. This role partners with HR, shared services, control partners and technology stakeholders to coordinate planning and execution activities across functions and drive enablement - improving workforce-related operational transparency, organizational throughput, decision-making, and outcomes across a 17,000+ person technology organization.

Key Responsibilities:
• Drive delivery cohesion across technology workforce-related domains by aligning shared outcomes, priorities, cross-functional partnerships, and execution requirements to prevent fragmentation and improve outcomes.
• Orchestrate cross-functional inputs and interlocks (Technology and partner stakeholders, HR, Finance, Sourcing, Risk/Controls, suppliers, service providers) to enable business value delivery, surface tradeoffs, escalate when needed, and unblock execution.
• Facilitate operating rhythms of the function (stakeholder enablement cadences, executive reporting, leader forums, etc.) and contribute to executive reporting routines for the workforce pillar of the Technology Strategy, clearly communicating performance against intended outcomes, ensuring altitude-appropriate insights, timely decisions and follow-through.
• Streamline operational processes and complexity to maximize efficiency and value.
• Manages workforce-related operational risks though the technology workforce risk framework to ensure effective scaling within Technology’s risk appetite limits.
• Apply program management rigor to deliver initiatives, and track and enable execution partner engagement and proactive leadership transparency.
• Enable scaling of technology’s global operating model through acceleration of offshore delivery model and integration of capabilities into operational routines.
• Partner across Technology organizations, offshore leadership teams and shared services partners to evaluate, prioritize, and sequence workforce demand using established work placement and readiness criteria, balancing business outcomes, delivery risk, capacity, and operating model objectives.
• Enable scalable execution of cross-functional workforce planning and calibration activities to ensure work is aligned to the most effective delivery model, clear ownership, and sustainable organizational growth.

Key Skills & Experience:

• Technology business management practices and related functional partner interaction models.
• Agile program/project management disciplines (iterative delivery planning, accountability, value prioritization, stakeholder management, cadences).
• Executive reporting and performance measurement (OKRs/KPIs/KRIs; leader-ready insights).
• Process improvement / operational excellence (root-cause analysis, standards work, sustainable controls).
• Agentic enablement tools and developing workflows and automation.
• Technology global organizational composition constructs, inputs and outputs, both human and agentic; team constructs relative to operating model / delivery methodology (product, service / agile, traditional); productivity / capacity optimization best practice and levers.
• Synthesis and structured problem solving in ambiguous, fast-moving environments.
• Influence without authority; stakeholder alignment and conflict management.
• Bias for action with strong sense of urgency, judgment, and prioritization.
• Attention to detail and follow-through across multiple concurrent workstreams.
• Fluidity with data analysis and developing data-driven decision intelligence.
• Strategic planning and execution.
• Cross-functional initiatives that connect strategy, financials, and execution.
• Deep understanding of workforce strategy, offshore delivery models, and portfolio-level prioritization, with the ability to translate complex organizational tradeoffs into actionable leadership decisions.
• Application of workforce prioritization and operating model frameworks to assess work alignment, delivery readiness, capacity constraints, and organizational tradeoffs across global technology portfolios.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Indirectly leads cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Leads execution and implementation of business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add significant value to the business and to achieve business goals.
• Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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