senior support worker Clifton House

Application Deadline: 31 July 2026

Department: Operations

Employment Type: Permanent

Location: Clifton House Accommodation Service

Reporting To: Daniel Cooper

Compensation: £ 27570.78 per annum

Description

Key Responsibilities

• Line manage one or more Support Workers and/or volunteer staff including carrying out supervisions.
• Support the management team in the delivery of the service or contract.
• Deputise for the Manager and/or Team Leader and make decisions about service users in their absence.
• Contribute to team resilience by ensuring appropriate boundaries, escalating issues when necessary.
• Undertake Health and Safety checks as required.
• Liaise with other services in the event of an incident.
• Draw up rosters as required.
• Establish and maintain relationships of trust with service users, to build engagement.
• Work flexibly with service users and help them to set, prioritise and achieve personal goals, to increase hope, motivation and ambition.
• Value the lived experience of service users and enable them to use that experience to support each other and improve their experience.
• Carry out assessments and determine urgency of service user needs. Carry out risk assessments, in order to keep service users safe and improve the quality of our support.
• Work with professionals from other agencies and make onward referrals.
• Attend placement reviews.
• Work with service users on a 1:1 basis and in groups.
• Maintain professional boundaries in all aspects of work with service users.
• Assist service users to; navigate the benefits and education systems as well as manage friendships and family relationships; manage medication, including supporting people by prompting and/or administering medication according to Together procedures; manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary.
• Undertake, and assist with, domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided).
• Assist service users with personal care as and when required.
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems.
• Write clear word processed and handwritten reports and records in English.
• Participate in mandatory and job-related courses and learning activities.

• Models the highest levels of the Together Values commitment and its associated behaviours, to provide a clear example for all colleagues.
• Ensures that Service User Leadership is at the heart of everything we do. Embedding the service user leadership framework within policy, strategy and process.

Job Benefits

• Evidence of at least 2 years’ experience in the field of mental health. Experience in supporting vulnerable individuals gained from a frontline role in housing, health, supported accommodation or direct caring responsibilities.
• Minimum of GCSE or Level II qualification in English, or equivalent.
• Basic competence in the use of email and word processing software.
• Minimum NVQ Level III in Health and Social Care, or equivalent, or the willingness to gain that qualification.
• Demonstrate the resilience needed to support service users who have high-risk complex issues.
• Demonstrate an understanding of the role of the CQC and other agencies.
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment.
• Able to establish and maintain professional boundaries in working with service users and maintain a safe environment.
• Willing and able to undertake domestic tasks with, and for, service users as necessary.
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships.
• Open to - and willing to participate in - formal and informal job-related learning.
• Able to lone work.
• Willing and able to collaborate with colleagues and other organisations.
• Able to use email and computerised systems for service user records and reports as well as produce clear records and reports in English.

• Supervisory experience (desirable).