- Location
- San Francisco, California, United States · Washington, United States
- Workplace
- Onsite
- Department
- 4504 Commercial Operations
- Seniority
- Director
- Experience
- 10+ years
- Source
- Greenhouse
Description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon is searching for a Senior Director of Order Management to lead our Domestic Order Management function, including our Order Processing and Order Validation teams. This key operational leader will have a direct impact on customer experience, order accuracy, compliance, and downstream fulfillment and billing execution.
This position reports to the Vice President of Commercial Operations and works closely with Sales, Legal, Finance, IT, and operational teams across Axon. The Senior Director will own several key company internal controls and will lead a global team of Order Processing and Order Validation professionals responsible for building and maintaining a best-in-class order management function.
A critical component of this role will be leading the continued transformation of Axon’s order management processes. The Senior Director will assume ownership of automation and AI-enabled initiatives currently underway, including intelligent document scanning and data extraction, automated order validation, and workflow automation designed to reduce manual processing and enable orders to move from submission through validation and closure more efficiently. This leader will be accountable for advancing these initiatives from development through implementation, adoption, and measurable business impact.
As Axon continues to mature its Order-to-Cash operating model, the scope of this role may evolve over time. The Senior Director will be expected to bring an enterprise mindset to the broader Order-to-Cash process and help evaluate opportunities to improve organizational design, process ownership, and end-to-end accountability. This may include assuming additional operational responsibilities in adjacent areas, including Billing Operations. While the initial scope is focused on Order Management, the successful candidate should be comfortable operating in an evolving environment and taking on broader responsibilities as the business scales.
What You’ll Do
Location: On-site 4x a week (Tuesday-Friday) at an Axon Hub location. Hub Locations: Seattle, San Francisco (Presidio), Scottsdale, Boston, NYC, Sterling, Atlanta
Reports to: Vice President Commercial Operations
- Own all aspects of Domestic Order Management, including Order Processing and Order Validation, ensuring orders are complete, accurate, compliant, and processed in a timely manner.
- Manage the implementation, governance, and ongoing compliance with Axon’s booking policies, including review and approval of designated transactions and policy exceptions within established approval thresholds.
- Lead a team of Order Processing and Order Validation professionals, establishing clear performance expectations, service levels, controls, and development plans.
- Own the Order Management process improvement and technology roadmap, identifying opportunities to simplify processes, eliminate manual work, strengthen controls, and improve order cycle time and accuracy.
- Assume ownership of AI, automation, and intelligent document-processing initiatives currently in development and drive them through successful implementation and adoption.
- Lead initiatives utilizing technologies such as AI-enabled document review, document scanning, optical character recognition (OCR), intelligent data extraction, automated validation, and workflow automation to streamline order intake and processing.
- Partner with IT, Systems, Finance, Sales, and other stakeholders to design and implement automated workflows that identify missing information, validate order requirements, route exceptions, and enable qualifying orders to progress through the order lifecycle with reduced manual intervention.
- Establish measurable success criteria for automation initiatives, including improvements in processing time, order accuracy, exception rates, manual touchpoints, control effectiveness, and overall productivity.
- Maintain appropriate human review, exception management, monitoring, and internal controls as AI and automation are incorporated into Order Management processes.
- Own operating review controls over adequate order documentation and work directly with customers and internal stakeholders to support accurate and timely fulfillment and billing.
- Assist with the identification and review of sales opportunities, contracts, and non-standard transactions to ensure downstream operational requirements are understood and addressed.
- Review and approve sales orders and ensure orders are transmitted to Axon’s ERP, revenue, and downstream operational systems accurately, completely, and consistently with company policies.
- Ensure billing requirements are appropriately established based on customer contracts. Partner closely with Billing and other cross-functional teams to resolve complex contractual and billing requirements.
- Partner closely with Billing leadership to improve the handoff between Order Management and Billing, reduce downstream exceptions, improve invoice readiness, and increase first-time invoice accuracy.
- Develop a strong understanding of downstream Billing Operations, including invoice readiness, billing requirements, exception management, customer-specific invoicing requirements, and the root causes of billing delays or corrections.
- Evaluate opportunities to improve Order-to-Cash processes, including clarifying ownership, reducing handoffs, consolidating activities where appropriate, and creating greater end-to-end accountability.
- Support the assessment and potential implementation of future operating model changes across Order Management as Axon continues to scale.
- Build scalable processes, leadership capabilities, and operating rhythms that can support broader responsibility across adjacent Order-to-Cash functions over time.
- Own the development, maintenance, and continuous improvement of Order Management policies, process documentation, operating procedures, decision frameworks, and checklists.
- Ensure high-quality training, documentation, and communication are provided to Order Management teams and internal stakeholders as processes, policies, and systems evolve.
- Lead ongoing development and improvement of Axon’s systems and operational processes across the end-to-end Order-to-Cash cycle.
- Perform self-audits and operate internal control procedures to support Sarbanes-Oxley compliance and ensure continued effectiveness as processes become increasingly automated.
- Support the integration of acquisitions into Axon’s Order-to-Cash processes, systems, policies, and controls.
- Support internal and external audits of Axon’s Order-to-Cash cycle, including preparation and review of audit documentation and deliverables.
- Ensure adherence to established booking SLAs, proactively monitor performance and exceptions, and drive corrective actions to improve timely and accurate transaction processing.
- Lead cross-functional transformation initiatives that improve the accuracy, scalability, control environment, customer experience, and velocity of Axon’s Order-to-Cash processes.
What You Bring
- 10+ years of experience in Order Management,Revenue Operations, Commercial Operations, or related Order-to-Cash functions. Billing Operations experience is strongly preferred.
- 5+ years of people management experience, including leadership of globally distributed teams.
- Proven ability to build, develop, and lead high-performing operational teams in a fast-paced, high-growth environment.
- Experience serving as a process owner for Order Management, sales orders, or broader Order-to-Cash processes.
- Demonstrated experience leading complex process transformation initiatives, including process redesign, automation, standardization, and implementation of new operating models.
- Experience applying AI, intelligent document processing, OCR, workflow automation, or similar technologies to improve transaction processing, accuracy, productivity, or controls.
- Strong understanding of Sarbanes-Oxley requirements and experience owning or operating key internal controls within the Order-to-Cash cycle.
- Experience implementing and governing commercial or booking policies, including review and approval of policy exceptions and non-standard transactions.
- Advanced experience with Salesforce, ERP platforms, and integrated financial and operational systems.
- Experience with Billing Operations, including invoice readiness, billing accuracy, exception management, or customer-specific billing requirements, is strongly preferred.
- Demonstrated experience reviewing complex customer contracts, including State and Local and/or Federal government transactions.
- Experience working in Hardware, Software, and Software-as-a-Service (SaaS) business models; knowledge of ASC 606 revenue recognition preferred.
- Strong analytical, project management, and organizational skills, with demonstrated ability to use data and metrics to drive operational improvements and measure performance.
- Outstanding cross-functional communication skills, with the ability to translate complex operational, system, policy, and control issues into clear recommendations for Sales, Finance, IT, and senior leadership.
- Bachelor’s degree in Business Administration, Accounting, Finance, Operations, or a related field.
Work Location
This role is based in a hub location and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].