Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Senior Analyst, Accounts Payable – Billing & Settlements

Accelerate Your Career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we are revolutionizing the industry through our extensive network and commitment to solving complex transportation challenges. We create more efficient ways for shippers and carriers to move goods across countries.

The Senior Analyst, Accounts Payable – Billing & Settlements serves as a senior functional resource within the Managed Transportation Accounts Payable operation. This role acts as the first escalation layer between AP Analysts/Auditors and leadership, taking ownership of complex carrier billing, documentation, payment, ageing, and system-related issues.

The position combines hands-on AP execution with operational oversight, data analysis, root-cause investigation, and process governance. The Senior Analyst is accountable for moving escalated items toward resolution, maintaining accurate and auditable records, and supporting performance across key indicators such as AP ageing, unresolved backlog, response and resolution time, Days Payable Outstanding (DPO), invoice accuracy, and workflow compliance.

This is a senior individual-contributor position. It does not require direct supervisory responsibility, but it is expected to provide day-to-day functional guidance, escalation support, and process expertise to junior team members.

This position is based in our office located in Guadalajara at Blvd. Puerta de Hierro 4965, Puerta de Hierro, 45116 Zapopan, Jalisco.

Who We Want

• The Owner: You take responsibility for an issue from initial escalation through verified closure. You do not limit your involvement to forwarding messages or coordinating follow-ups.
• The Problem-Solver: You investigate the reason behind ageing, payment, billing, and documentation exceptions and develop sustainable corrective actions.
• The Analytical Thinker: You can interpret ageing buckets, backlog trends, response-time results, DPO movements, payment status, invoice data, and operational dependencies.
• The Escalation Expert: You recognize when an issue can be resolved at the Senior Analyst level and when it requires leadership approval, cross-functional intervention, or a policy exception.
• The Control-Minded Professional: You understand that an item is not complete until the corrective action, documentation, system update, and final status have been validated.
• The Communicator: You maintain professional, firm, and collaborative relationships with carriers, customers, Operations, Procurement, Finance, AR, Tax, and internal technology teams.
• The Functional Leader: You provide guidance to Analysts and Auditors, reinforce standard processes, and help the team manage complex or time-sensitive work.
• The Continuous-Improvement Advocate: You use operational data to identify recurring failure points and recommend practical workflow, reporting, control, or automation improvements.

What Your Day-to-Day Will Look Like

Escalation Ownership and Complex Resolution

• Serve as the first formal escalation layer for AP billing, settlement, payment, documentation, and system-related issues that could not be resolved during initial handling.
• Perform detailed root-cause analysis using payment history, shipment data, contracted rates, purchase orders, Bills of Lading, Proof of Delivery, carrier documentation, invoice records, and system status.
• Maintain ownership of escalated cases until they are resolved, reassigned with clear accountability, or formally escalated to the appropriate decision-maker.
• Escalate issues with a complete summary of actions taken, supporting evidence, current blocker, financial or operational impact, recommended next step, and required decision.
• Prevent repeated handoffs and unnecessary management escalations by resolving issues at the Senior Analyst level whenever appropriate.

AP Ageing and Backlog Control

• Monitor AP ageing and unresolved work by ageing bucket, root cause, carrier, customer, process owner, system source, and financial exposure.
• Prioritize the oldest, highest-risk, and most financially significant items while maintaining control of current workload.
• Investigate items approaching or exceeding established ageing thresholds and ensure each exception has a documented blocker, responsible owner, next action, and escalation path.
• Drive the resolution of aged balances caused by missing documentation, payment-status discrepancies, manual entries, invoice corrections, rejected paperwork, system defects, pending approvals, or cross-functional dependencies.
• Support an operating standard under which the majority of unresolved items remain within the 1–15-day range, items over 30 days are formally documented and escalated, and balances over 60 days are treated as critical exceptions.
• Verify that paid, cancelled, corrected, rejected, duplicated, or otherwise resolved transactions are accurately reflected in the appropriate operational and financial systems.

Response and Resolution-Time Management

• Monitor assigned inquiries and escalations against established priority-based response and resolution standards.
• Ensure that carrier, vendor, customer, and internal stakeholder queries receive timely acknowledgement, structured follow-up, and a clear resolution path.
• Review open cases regularly to prevent inactivity, missed follow-ups, or items remaining open without a valid operational reason.
• Distinguish between first-response performance and full-resolution performance when analyzing service levels.
• Identify recurring causes of delayed responses or resolutions and recommend workload, process, ownership, or system corrections.
• Maintain accurate case status, ownership, closure reason, closed date, closure method, and supporting notes to enable reliable response-time reporting.

DPO and Payment-Cycle Support

• Monitor payment-cycle activity and support analysis of DPO movement, payment timing, overdue obligations, and exceptions affecting the organization’s working-capital objectives.
• Evaluate the operational drivers behind DPO changes, including processing delays, unresolved disputes, approval dependencies, documentation gaps, payment holds, system issues, and invoice-quality problems.
• Balance timely and accurate carrier payment with the need to protect financial controls, contractual terms, cash-flow objectives, and audit requirements.
• Identify situations in which ageing or payment delays could create carrier-service, financial, operational, or reputational risk.
• Provide leadership with clear visibility into whether DPO or ageing movements are driven by internal execution, external dependencies, contractual terms, system limitations, or disputed transactions.

Invoice, Rate, and Documentation Integrity

• Review complex carrier invoices and credit memos to validate alignment with contracted rates, shipment records, accessorial support, internal controls, and approved payment conditions.
• Investigate discrepancies involving base rates, fuel surcharges, detention, layover, lumper fees, accessorial charges, duplicate billing, unsupported charges, credits, and payment application.
• Coordinate recovery of missing or incorrect Proof of Delivery, Bills of Lading, approvals, rate confirmations, tax documentation, and other supporting records required for audit or payment.
• Confirm that requested documents or corrections were received, accepted, and reflected in the appropriate system before closing an item.
• Help prevent overpayments, duplicate payments, unsupported charges, aged credits, missed discounts, and avoidable payment delays.

Financial Integrity and Reporting

• Support reconciliation of AP balances, carrier statements, payment activity, open credits, unresolved invoices, and operational reporting.
• Prepare or review ageing, backlog, productivity, response-time, resolution-time, DPO, and exception reporting for leadership.
• Translate operational data into concise commentary explaining the root cause, risk, responsible party, corrective action, and expected resolution path.
• Support month-end and quarter-end activities, including accrual validation, ageing reviews, account reconciliation, and exception follow-up.
• Maintain complete and accurate supporting documentation for internal controls and internal or external audit requests.
• Identify discrepancies between operational systems, payment platforms, TMS records, SharePoint controls, and financial reporting.

Workflow Governance and Audit Readiness

• Maintain disciplined control of AP queues, shared mailboxes, case-management tools, ageing files, escalation trackers, and supporting documentation.
• Ensure assigned work is properly categorized, documented, updated, closed, and archived in accordance with the established workflow.
• Validate that closure reasons and case outcomes accurately represent the work performed and are suitable for management reporting.
• Review open and recently closed cases for incomplete evidence, incorrect status, unsupported closure, or recurring control gaps.
• Reinforce the principle that an activity is not complete until the outcome has been verified and the corresponding system or record has been updated.
• Support an operating environment that is consistently ready for financial, operational, customer, and compliance audits.

Functional Leadership and Team Support

• Provide technical and process guidance to AP Analysts and Auditors handling invoice, documentation, payment, and carrier-related issues.
• Assist with complex cases, recurring errors, high-risk accounts, priority escalations, and workload peaks.
• Explain AP processes, escalation requirements, and control expectations clearly and consistently.
• Support onboarding, process refreshers, knowledge transfer, and the maintenance of standard operating procedures.
• Identify coaching needs and process knowledge gaps based on recurring exceptions, incomplete case handling, or audit findings.
• Promote accountability and consistent decision-making without replacing the formal responsibilities of the Supervisor or Manager.

Continuous Improvement and Automation

• Analyze trends in ageing, backlog, response time, resolution time, invoice exceptions, payment delays, and recurring carrier issues.
• Identify opportunities to simplify workflows, strengthen preventive controls, reduce manual effort, and improve reporting reliability.
• Act as an AP subject matter expert in the design, testing, and implementation of workflow, reporting, TMS, ERP, SharePoint, Power BI, or Power Automate enhancements.
• Participate in user-acceptance testing and validate that proposed changes address the business requirement without weakening existing controls.
• Partner with Operations, Procurement, AR, Finance, Tax, Audit, and Technology teams to improve the end-to-end Quote-to-Pay cycle.
• Help maintain process documentation, escalation matrices, control evidence, and reporting definitions as workflows evolve.

Key Performance Indicators

Performance in this role may be evaluated through a balanced combination of the following measures:

• AP Ageing: Percentage of balances maintained within current and approved ageing ranges.
• Unresolved Backlog: Volume and value of unresolved items by ageing bucket, with documented ownership and escalation for aged exceptions.
• Response Time: Time from receipt of an inquiry or escalation to the first meaningful acknowledgement or action.
• Resolution Time: Time from receipt or assignment to verified closure.
• SLA Compliance: Percentage of cases handled within the applicable priority and escalation standards.
• DPO Support: Accuracy and timeliness of the operational analysis supporting DPO and payment-cycle performance.
• Invoice and Audit Accuracy: Accuracy of invoice validation, exception handling, documentation, and final disposition.
• Escalation Quality: Completeness of root-cause analysis, supporting evidence, recommended action, and risk communication.
• Closure Quality: Percentage of closed cases with the correct status, closure reason, closed date, closure method, owner, and supporting documentation.
• Repeat-Issue Prevention: Reduction of recurring billing, documentation, workflow, or payment exceptions.
• Reporting Accuracy: Reliability and timeliness of ageing, backlog, response-time, DPO, and operational reporting.
• Process Improvement: Demonstrated contribution to control enhancements, automation, standardization, and measurable workflow improvements.

What You’ll Need to Excel

• Education: Bachelor’s degree in Accounting, Finance, Business Administration, International Business, Supply Chain, or a related field.
• Experience: Four or more years of progressive experience in Accounts Payable, freight audit, carrier billing, financial operations, or a related function.
• Industry Knowledge: Experience in transportation, logistics, Managed Transportation, freight payment, or a high-volume 3PL environment is strongly preferred.
• AP Expertise: Strong understanding of invoice validation, payment processes, credit memos, account reconciliation, ageing, dispute resolution, and audit controls.
• Analytical Skills: Ability to analyze large and complex datasets, identify patterns, reconcile information across systems, and communicate actionable conclusions.
• Metrics Knowledge: Practical understanding of AP ageing, unresolved backlog, response time, resolution time, SLA performance, invoice accuracy, and DPO.
• Technical Skills: Advanced proficiency in Microsoft Excel, including pivot tables, lookups, formulas, data reconciliation, and exception analysis.
• Reporting Skills: Experience using Power BI or similar reporting tools to monitor operational results and communicate trends.
• Systems Experience: Experience working with a Transportation Management System, ERP, payment platform, customer or carrier portals, workflow tools, or case-management solutions.
• Process-Automation Awareness: Familiarity with SharePoint, Power Automate, or comparable workflow technologies is preferred.
• Communication: Strong written and verbal communication skills in English and Spanish, with the ability to explain complex financial and operational matters clearly.
• Judgment: Ability to distinguish between routine processing issues, escalations, financial risks, policy exceptions, and matters requiring management approval.
• Organization: Demonstrated ability to manage concurrent priorities, aged exceptions, month-end requirements, and special projects with limited supervision.
• Leadership Mindset: Ability to guide junior team members, reinforce standards, share knowledge, and promote accountability without formal supervisory authority.
• Control Orientation: Strong attention to documentation, data integrity, verification, confidentiality, and audit readiness.

What Success Looks Like

Success in this position requires a visible transition from task execution to ownership of outcomes. The Senior Analyst consistently:

• Keeps escalations moving until verified resolution.
• Prevents unresolved work from ageing without action or visibility.
• Provides accurate and timely responses to carriers and internal stakeholders.
• Identifies and communicates payment, service, compliance, and financial risks early.
• Verifies system and documentation updates before communicating closure.
• Produces reliable analysis of ageing, backlog, response time, resolution time, and DPO.
• Resolves complex matters at the appropriate level and escalates only when authority, approval, or cross-functional intervention is required.
• Strengthens team capability through practical guidance, process discipline, and knowledge sharing.
• Contributes to a controlled, measurable, and audit-ready AP operation.

Why Join Us

In this role, you will be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers and carriers. You will have the opportunity to develop your expertise in Managed Transportation, financial operations, analytics, process governance, and automation while contributing directly to the strength and reliability of RXO’s payment operations.

We are a company where you can continue advancing your career. If you are driven by complex problem-solving, measurable results, process improvement, and ownership of outcomes, we invite you to join us.

Massive Benefits

• Life insurance
• Major medical insurance
• Medical consultation coverage
• Dental and vision insurance
• Additional Christmas bonus days
• Additional company benefits

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome qualified applicants and employees regardless of background, identity, or ability.

The Next Step

Ready to join our team? We would love to hear from you. Submit your application and join our talent community to learn about future opportunities.

RXO is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. Applicants who receive a conditional offer of employment may be required to complete applicable pre-employment requirements.

The statements above are not an exhaustive list of all responsibilities, duties, qualifications, or skills required for this job classification.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.