Administrative Assistant-Recreation

Under the general supervision of the Recreation Director, the Recreation Administrative Assistant provides administrative, financial, customer service, and marketing support to the City of Elkhorn Parks & Recreation Department. This non-supervisory position serves as a primary point of contact for the public and assists with recreation programming, facility reservations, payment processing, digital communications, and departmental recordkeeping. The position requires extensive computer use and proficiency with various software applications and online platforms.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following duties are representative of this position and are not intended to be all-inclusive. Other duties may be assigned as necessary.

• Administrative Support: Prepares correspondence, reports, schedules, spreadsheets, and departmental documents. Maintains electronic records, employee timesheets, and files while supporting daily office operations.
• Recreation Programming: Assists with registration, scheduling, and administrative coordination of recreation programs, including Sunset Camp, BASH, Sunset Pool, sports leagues, instructional classes, and special events. Maintains participant records, rosters, and program communications using recreation management software.
• Financial Responsibilities: Processes payments, refunds, and deposits for recreation programs, facility rentals, and other services. Maintains accurate financial records, assists with account balances, and prepares financial reports.
• Customer Service: Responds to telephone calls, emails, online & social media inquiries, and in-person requests regarding programs, registrations, payments, and facilities. Assists customers with online registration and addresses routine concerns.
• Marketing & Digital Communications: Manages departmental social media accounts, websites, and online registration platforms. Creates and publishes promotional content, seasonal activity guides, flyers, newsletters, and digital graphics using graphic design software.
• Committee Meetings: Prepares Parks & Recreation Advisory Board agendas and supporting materials, attends meetings, records official minutes, and maintains committee records.
• Facility Reservations: Coordinates park shelter and recreation facility reservations, processes rental payments, maintains reservation schedules, and communicates rental information to appropriate staff.
• General Department Support: Assists the Recreation Director and department staff with seasonal operations, special events, departmental projects, and other related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of general office procedures, records management, financial transactions, and customer service practices.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn and utilize recreation management software, payment processing systems, and other digital platforms.
• Ability to accurately process payments, maintain financial records, and prepare reports.
• Experience with social media platforms, graphic design software, and creating promotional materials.
• Strong organizational, communication, computer, and time management skills.
• Ability to prepare correspondence, meeting minutes, spreadsheets, and departmental documents.
• Ability to work independently, manage multiple priorities, meet deadlines, and maintain confidentiality.

MINIMUM TRAINING, EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES

Education & Experience

• High school diploma or equivalent required. Associate degree in Business Administration, Office Administration, Marketing, or a related field preferred.
• Two years of administrative, customer service, or office support experience preferred.
• Proficiency in computer applications, electronic recordkeeping, and digital communication platforms required.
• Experience in municipal government, parks and recreation, payment processing, social media management, or graphic design preferred.
• An equivalent combination of education, training, and experience may be considered.
• Must possess and maintain a valid Wisconsin driver's license.
• Starting Salary $20.47 per hour, plus benefits. 
• Hours of Work Monday -Friday 8:00 a.m. to 4:30 p.m.
• First Review of Applicants on Tuesday November 17, 2026, at 8:00 a.m.
• Position Open until filled.

Knowledge, Skills, and Abilities

• Knowledge of general office procedures, records management, financial transactions, and customer service practices.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn and utilize recreation management software, payment processing systems, and other digital platforms.
• Ability to accurately process payments, maintain financial records, and prepare reports.
• Experience with social media platforms, graphic design software, and creating promotional materials.
• Strong organizational, communication, computer, and time management skills.
• Ability to prepare correspondence, meeting minutes, spreadsheets, and departmental documents.
• Ability to work independently, manage multiple priorities, meet deadlines, and maintain confidentiality.