Manager of Business Readiness

Ergon, Inc. is seeking a Manager of Business Readiness to help our people prepare for, adopt, and sustain changes introduced through enterprise transformation initiatives. This role brings together organizational change management, training, and stakeholder engagement to ensure employees have the knowledge, resources, and support they need to succeed. 

Reporting to the Director of Business Readiness, this position leads a team of up to three professionals and oversees business readiness activities across multiple assigned programs. The ideal candidate is a collaborative leader who can translate strategy into practical action, develop others, and guide teams through changes in business processes and technology.

Education and Experience:

• Bachelor's degree in Business Administration, Organizational Development, Communications, or a related field required; MBA or equivalent advanced degree preferred.
• Change management certification, such as CCMP or equivalent, required within the first six months in the role if not already held.
• Ten or more years of experience in organizational change management, training, business operations, or a related field, including exposure to enterprise-scale transformation.
• Ten or more years of experience leading, managing, or directly supervising a team.
• Five or more years of experience leading organizational change management and/or training for a multi-state and/or international initiative.
• Demonstrated success leading change across multiple concurrent projects or programs.
• Working knowledge and application of project management principles; Agile/Scrum experience is a plus.

Job Duties and Responsibilities:

Change Management and Business Readiness

• Develop and execute change management strategies for assigned programs, ensuring alignment with enterprise goals.
• Integrate change management and readiness activities into project plans from the beginning and throughout implementation.
• Apply structured change management methodologies, such as ADKAR, to address resistance and support adoption.
• Lead stakeholder analysis, change impact assessments, and readiness assessments; identify and implement actions to improve adoption.
• Establish and maintain change networks, including change champions and super users, across impacted business units.
• Guide stakeholder engagement and communication activities, establish escalation paths, and coordinate with business leaders, project teams, and program sponsors.
• Design and oversee readiness surveys and other feedback tools to understand employee needs and monitor progress.

Team Leadership and Development

• Lead, coach, and develop a team of up to three professionals supporting organizational change management and training.
• Set priorities, assign work, and balance team capacity across multiple concurrent programs.
• Manage performance, establish goals, and support individual development plans.
• Strengthen team capabilities in change management, training design, and stakeholder engagement.
• Support hiring, onboarding, and resource planning in partnership with the Director of Business Readiness.

Training and Adoption Support

• Align training and readiness activities with business processes, project objectives, and employee needs.
• Oversee training strategies, schedules, logistics, and deployment across impacted business units.
• Partner with subject matter experts and training professionals to develop and validate role-based learning content.
• Maintain hands-on involvement in training content design and validation.
• Coordinate change champion and super user activities to reinforce learning and adoption.
• Oversee end-user support during testing, cutover, go-live, and the period of enhanced support following implementation.
• Ensure adoption issues are addressed promptly and escalated when appropriate.
• Coach business managers and leaders on supporting their teams through change.

Reporting and Continuous Improvement

• Establish baseline measures, target outcomes, and key performance indicators to evaluate readiness and adoption.
• Analyze training evaluations, stakeholder feedback, readiness assessments, system utilization, and adoption data to identify risks and improvement opportunities.
• Deliver accurate, timely updates to the Director of Business Readiness, program sponsors, and executive leadership.
• Maintain records of change activities, training deliverables, stakeholder engagement, and outcomes.
• Use findings and lessons learned to improve business readiness practices across programs.

Knowledge, Skills, and Abilities

• Strong understanding of structured change management frameworks and the ability to apply and teach them.
• Demonstrated people leadership, coaching, and employee development skills.
• Strong stakeholder engagement, communication, facilitation, and presentation skills, including the ability to communicate effectively with executive leadership.
• Ability to manage competing priorities, meet deadlines, and guide teams through ambiguity.
• Strong analytical and problem-solving skills, including experience with KPI development, dashboards, and reporting tools.
• Strong knowledge of Microsoft Office 365 products

Why Ergon Inc.?

At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes:

• Competitive pay
• 401(k) matching & profit sharing
• Health, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability Plans
• Additional voluntary benefits
• Paid holidays, vacation, and sick leave
• Tuition assistance

At Ergon Inc., we live by our core values:

• Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions, and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.
• Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation, and care for what we do. We call this selfless leadership.
• Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested heavily in the business, not just for growth's sake, but in a careful, strategic way.
• Respectful Relationships: And together, we foster a culture of respect, acceptance, and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships.

Come and join the Ergon team!

We are an EEO/AAP employer.

Job Role: Manager of Business Readiness

Location: Flowood, MS

Employment offer contingent upon pre-employment drug test, background check, and MVR.