Collections Representative

Overview

Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.  Good Things You Can Count On.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Responsibilities

The Collections Representative helps customers and insurance agents resolve past-due insurance balances, with a primary focus on workers’ compensation premiums. This role combines customer service, problem-solving, account management, and collections, offering an opportunity to build knowledge of insurance billing and premium processes while working with customers and internal teams.

What you'll do:

• Manage collection activities for past-due workers’ compensation, Business Owner Policy (BOP), auto, and disability insurance accounts.
• Communicate with policyholders and insurance agents by phone, email, and written correspondence to discuss outstanding balances, secure payment, and help resolve account concerns.
• Set up, monitor, and follow up on payment arrangements, including installment plans related to premium audits and payroll-based policy changes.
• Research and resolve billing disputes, audit questions, and other account issues by working with customers, agents, and internal business partners.
• Help policyholders and agents understand premium audit results, premium calculations, account balances, and any documentation needed to resolve their accounts.
• Coordinate accounts referred to third-party collection agencies or legal counsel, including responding to documentation requests from collection vendors and attorneys.
• Prepare settlement recommendations and submit settlement offers to management for review and approval.
• Maintain accurate records of account activity, customer communications, payment commitments, and resolutions.
• Provide a high level of customer service while working toward collection goals and maintaining positive relationships with policyholders and agency partners.
• Follow applicable company policies, procedures, and regulatory requirements.

 

Qualifications

• High school diploma or GED required.
• Previous experience in collections, finance, accounts receivable, customer service, insurance operations, or a related field is preferred.
• Strong verbal and written communication, customer service, interpersonal, negotiation, and conflict-resolution skills.
• Strong analytical and problem-solving skills with the ability to research account issues and work toward resolution.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and the ability to learn insurance, billing, and collection systems.
• Ability to work independently, use sound judgment, maintain confidentiality, and collaborate effectively within a team.
• Knowledge of insurance billing, premium collections, workers’ compensation insurance, or premium audit processes is preferred, but not required.

Pay Rate:

Starting rate of pay is $19.93 per hour for this position in Wilkes‑Barre, PA. 

This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week. 

 

Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.