Post Closing Specialist

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Essential Functions, Duties, and Responsibilities

• Post-Closing File Management

• Ensure receipt of fully executed closing files from closing agents in a timely manner.
• Review completed packages for accuracy and completeness and facilitate correction when necessary.
• Deliver completed loan packages to lenders in accordance with required timelines.

• Issue Resolution & Coordination

• Obtain signatures on missing or additional documents from lenders, borrowers, and closing agents.
• Remedy post-closing issues or missing items through direct communication with closing agents and consumers.
• Monitor and respond to inquiries received via post-closing email inboxes.

• Compliance & Recording

• Understand and comply with regulatory requirements related to funding, recording, and company policies.
• Ensure timely and accurate submission of documents to appropriate counties for recording.
• Monitor incoming recordings and update ResWare to reflect completed tasks.

• Documentation & Systems

• Complete Owner’s and Loan Policies.
• Perform scanning, uploading, and image management as required.

• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 1–2 years of experience in a mortgage or title funding/closing environment preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficiency with computers in a Windows environment, including Microsoft Excel.
• Strong proofreading skills.
• Ability to work in a deadline-driven, fast-paced, high-volume environment.

Skills, Abilities, and Knowledge

• Strong attention to detail and organizational skills.
• Effective problem-solving abilities.
• Ability to manage multiple priorities simultaneously.
• Strong clerical and computer aptitude.
• Ability to work independently and collaboratively within a team environment.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Ability to lift and carry light items (up to 25 lbs.).

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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