- Location
- KPJ SENTOSA KL SPECIALIST HOSPITAL, Malaysia
- Type
- Full-time
- Department
- Healthcare
- Source
- Workday
Description
GENERAL DESCRIPTION
- Responsible for answering routes telephone calls from internal and external customers.
JOB DESCRIPTION
- Answers and routes incoming calls.
- All incoming calls to answer within three (3) rings.
- Performs database retrieval for directory information.
- Ensure telephone directory in place.
- Assists callers in identifying needs and then routing calls appropriately.
- To communicate effectively with customers.
- Reports PABX console/computer problems to supervisor.
- To ensure the PABX system is always in good order.
- Updates and maintains staff directory to ensure accurate delivery of information.
- To ensure accuracy of staff directory.
- Provides information obtained from a variety of sources to field questions from the public regarding
- departments, phone numbers, operational hours, etc.
- To ensure accuracy of information delivered to customers.
- Provide training for new operators or on-call substitutes.
- To ensure the new staff understand the job responsibilities.
- To make announcement when Emergency Codes, General Information necessary.
- Other ad-hoc task assign by Superior.
