Operational Excellence Manager

Project Management & Oversight

• Maintain a structured overview of all ongoing and planned projects across the UK.
• Independently manage selected projects from initiation to completion.
• Coordinate sub-projects and ensure alignment with strategic goals.

Training & Enablement

• Design and deliver training sessions on new applications and functionalities (e.g., ROCS).
• Support onboarding and upskilling of team members on digital tools and processes.
• Develop “Train the Trainer” concepts and training materials.

Stakeholder Engagement

• Organise and lead workshops with internal and external stakeholders.
• Prepare and present project updates and strategic presentations for executive audiences.
• Manage stakeholder relationships for specific projects, including C-Level and operational users.

Business implementation

• Develop and improve business implementation processes and ensure their enforcement.
• Drives collaboration between stakeholders on commercial and operational side of the business

Process Improvement & Demand Management

• Capture and document process improvement demands.
• Create and manage tickets in Jira and align with regional OET teams and domain owners.

Application Rollouts & Testing

• Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
• Conduct GAP analyses, gather country feedback, and define operational blueprints.
• Organize release note management and coordinate testing with country OETs.
• Provide partial testing support for general topics.

Operational KPI Monitoring & Analysis

• Set up and maintain and analyse dashboards for operational KPIs.
• Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).

Support Management

• Provide 2nd level support.
• Track support reporting and aim to reduce 2nd level workload.

Required Skills & Competencies

• Strong organisational skills with a structured and proactive working style.
• Excellent verbal and written communication skills.
• Confident public speaking and facilitation abilities.
• Professional proficiency in business English.
• High-level presentation skills.

Additional Requirements

• Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.
• Readiness to travel within the UK for workshops, trainings, and project coordination.

Tools & Systems

• Microsoft Office Suite: Word, Excel, PowerPoint
• Project & Collaboration Tools: Jira