Patient Access Supervisor

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

The Patient Access Supervisor will be responsible for analyzing and overseeing all Patient Access functions. The Supervisor will perform QA of all Patient Access functions on a consistent basis. The Supervisor will utilize reports to analyze registration output and compile recommendations for improvement. The Supervisor will provide continuous training for quality improvement. The Supervisor will stay abreast of all State, Federal and Managed Care regulations as they pertain to Patient Access. The Supervisor will also communicate appropriate changes that need to occur due to these regulations.

Responsibilities

• Oversight of day-to-day activities of the Patient Access dept.• Ensure QA on registrations for all areas of Patient Access.• Maintain and analyze QA statistics and reports.• Complete bi-weekly and monthly reports for Corporate Director, PFS.• Provide continuous training and communication to all existing employees.• Review the quality of patient registration documents on a daily basis.• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner.• Monitor to ensure all Patient Access policies are followed.• Maintain Patient Access Policies and Procedures.• Contribute to A/R goals for Patient Registration.• Promptly report any system changes or enhancements to IS and/or Corporate Director, PFS as appropriate.• Continuously update work knowledge by participating in educational opportunities.• Ensure adequate staff levels to cover for absences and peaks in workflow.• Maintain and replenish inventory, anticipate needed supplies.• Participate in any system testing as appropriate.• Work closely and professionally with outside agencies on special projects.

Qualifications

Required:

• High School Diploma / GED
• 2+ years of scheduling, registration and insurance verification

Preferred:

• 3+ years of patient access experience in pediatric hospital/clinic setting
• 1+ years management in related field