Key User - Service Management Systems

As the world’s cities grow more complex, people’s need to move quickly becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

We are seeking a proactive and detail-oriented Key User - Service Management Systems to act as the recognized expert in one or more of our business capabilities. As a Key User, you will play a crucial role in ensuring business benefit realization by supporting end users, driving adoption of IT products and processes, and contributing to continuous improvement initiatives.

What will you be doing?

• Participate in user acceptance testing, pilots, and demos.

• Identify and report issues or incidents to IT product teams.

• Support deployment teams in planning and executing change management.

• Help prepare and improve training materials.

• Communicate changes and best practices to end users.

• Facilitate meetings and trainings to reinforce correct product usage.

• Assist local users with onboarding and “how-to” queries.

• Promote sustained and correct usage of IT products.

• Provide immediate responses to process-related questions.

• Report issues to global support teams (AskIT / AskHR).

• Create and manage incident tickets.

• Support corrective and preventive actions locally.

• Actively participate in Key User networks and forums.

• Propose improvements to IT products.

• Fulfil reporting requirements accurately and on time.

What are we looking for?

• Bachelor’s degree or equivalent experience in a relevant field.

• Fluent in English and native in Turkish.

• Prior experience in solution area or rollout participation.

• Solid understanding of processes and IT products.

• Project management skills are an asset.

• Knowledge of change management frameworks (e.g., ADKAR).

• Genuine interest in processes, methods, and tools.

• Strong problem-solving and analytical skills.

• Attention to detail and adherence to guidelines.

• Collaborative mindset with proactive communication.

• Persistence, drive, and quality focus.

• Creativity and innovation in approaching challenges.

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/