- Location
- Dallas, Texas, United States · published
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Source
- Workable
Description
About Futu US Inc.
Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).
Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.
Here's a closer look at our key entities:
- Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
- Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
- Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.
For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation.
Trading Associate
Office Location: Dallas, TX
About the Team & Role: Trading Associate
Moomoo Financial Inc is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Join our dynamic team at Moomoo as a Trading Associate, where your passion for finance and technology can thrive. As a Trading Associate, you'll play a crucial role in enhancing our customers' trading experience and building long-lasting relationships. Your work will focus on equities trading, options trading, margin investing, and related issues experienced by our fast‐growing presence in the marketplace.
What You'll Do:
- Communicate with customers using email, phone, and chat, providing efficient and effective solutions with kindness
- Professionally and efficiently resolve customer complaints, issues, and disputes, handling escalated complex cases when necessary
- Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product team
- Develop deep subject mastery and offer personalized support on complex trading strategies, derivatives, and investment opportunities
- Pursue additional licenses to broaden your professional expertise and contribute to the growth of our business
- Proactively develop and maintain strong relationships with high-net-worth customers, acting as their primary point of contact for trading-related inquiries
- Collaborate with internal teams to optimize trading operations and enhance the overall customer experience