- Salary
- C$60k – C$65k/yr
- Location
- Mississauga, Ontario, CA
- Type
- Full-time
- Department
- Sales
- Source
- BetterTeam
Description
Summary:
Tsubaki of Canada Ltd. is looking for a detail-orientated and customer service-driven inside sales representative. Must have excellent communication skills and be comfortable handling a large volume of emails and calls every day.
Tsubaki of Canada Ltd. is looking for a detail-orientated and customer service-driven inside sales representative. Must have excellent communication skills and be comfortable handling a large volume of emails and calls every day.
Overview:
Reporting to the Director of Inside Sales the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by:
- Exceeding customer expectations.
- Providing professional point-of-service contacts.
- Following through on all customer requests including but not limited to:
- Quotes.
- Order Acknowledgements.
- Follow-ups and Escalations.
- Actively participating in continuous improvement initiatives.
- Effectively managing priorities, and deadlines and achieving response time objectives.
- Contributing to a positive culture.
- Duties and responsibilities may change as required.
Essential Duties and Responsibilities:
- The ability to work well with all departments within the company, internal and external customers.
- Proactively probe for target information.
- Work alongside District Sales Managers in order to help tend to all customers’ needs.
- Achieve department Quality Key Performance Indicator Errors Per Thousand. (EPT).
- Adhere to Cost-estimating tools to improve the accuracy and efficiency of the cost-estimating process.
- Analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability, and time sensitivity are the highest priority.
- Ensure the highest level of attention to detail when undertaking any task.
- Ensuring a high level of professionalism is adhered to when communicating with customers. (external and internal).
- Ensure there is always written documentation when following through with verbal communication.
- Achieve department Key Performance Indicators (KPI), Quote Response Time (QRT), Average Daily Orders, Average Daily Calls, Open Messages & Categorization Rate.
- Ability to take control of a situation, gather all pertinent information, and communicate with other departments in order to have the customers’ requirements adhered to in a high-paced fashion.
- Follow up on outstanding requests in a timely manner.
- Provide immediate service to DSM’s by keeping a clear line of communication between ISR - DSM at all times.
Education/Experience:
- College diploma or 3 years of relevant Inside Sales or Customer Service experience.
- Commercial or business math - the ability to calculate ratios, discounts, margins, etc.
- Mechanical aptitude & technical acuity.
- Drawing interpretation and/or blueprint reading.
- Ability to analyze opportunities and offer appropriate technical & commercial solutions and/or alternatives.
- High attention to detail and excellent documentation skills.
- Ability to handle multiple tasks and prioritize tasks, ensuring that all tasks are completed on time.
- Ability to maintain a calm professional and confident phone manner.
Skills
Blueprint ReadingCustomer Service
