- Location
- Thame, United Kingdom · published
- Type
- Full-time
- Department
- Finance
- Source
- Workable
Description
Service Controller – Lead With Impact in a Supportive Team
Location: Thame, Oxfordshire| Department: Service | Full-Time | Salary: up to £35,000 | Working hours: Monday - Firday 08:00 - 17:00, alternating rota for 16:30 and 17:30 finish
Are you an experienced administrator ready to level up? Do you thrive in fast-paced environments where you can take the reins, make a difference, and be part of a genuinely supportive team?
We’re looking for two detail-focused, proactive Service Controllers to join our high-performing Service department. If you're passionate about delivering results, love coordinating people and processes, and want to grow your career while making a real impact this is your next move.
What You'll Be Driving:
- Delivering the high-quality service we promise our customers
- Ensuring your region meets and exceeds KPI targets
- Planning and coordinating engineers for both scheduled and emergency service calls
- Acting as the go-to contact between technicians, customers, and internal teams
- Minimising open jobs and ensuring timely invoicing once completed
- Liaising with third-party suppliers to maintain timely and professional service standards
- Collaborating with the Regional Service Managers on service performance and regional updates
Benefits
A bonus structure that rewards performance and contribution25 days of annual leave, increasing each year up to 30 daysOption to buy up to 5 additional days of holiday for even more flexibilityPaid sick leave following successful completion of your probationAccess to Group Income Protection for added peace of mindA supportive and collaborative team culture where everyone genuinely has your backClear career progression and development opportunitiesThe chance to make a visible, meaningful difference in how we deliver excellence