Performance Associate - Houston, TX

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Performance Specialist plays a key role in driving operational excellence for our regional assets by analyzing performance metrics, identifying needs, and strategizing coaching and training initiatives. This role aims to drive leasing and customer service efforts through assessing multiple avenues of data and action plans.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Review Weekly Operations Reports (WOR) to assess trends and identify performance opportunities.
• Develop performance agendas for site visits, focusing on leasing and customer service
• Create leasing action plans with clear accountability and due dates.
• Maintain and manage conversion tracking spreadsheets.
• Assist in planning and executing marketing and retention events.
• Schedule and coordinate performance visits, including sending calendar invites.
• Evaluate lead management practices, including email response time/ etiquette and phone call quality via LM Systems.
• Create coaching plans based on on-site observations to support leasing training.
• Collaborate with the Sr. Manager to develop training reviews for lead management, leasing, and customer service.
• Update and distribute the Broadstone Weekly Report.
• Analyze shopping reports and develop action plans when performance gaps are identified.
• Review and coach teams on DARs (Daily Activity Report) as needed.
• Organize and participate in “Kick Off” meetings for new initiatives or properties.
• Monitor Kingsley and Reputation platform scores and develop customer service action plans when targets are not met.
• Shadow team members on phone, email, and in-person interactions to evaluate sales performance and create coaching plans.
• Conduct on-site reviews of lead management systems and scores, offering strategies to improve performance.
• Review action plans with Community Managers and gather insights on additional performance challenges.
• Hold weekly meetings with the Sr. Manager to plan ahead and address any emerging challenges.
• Facilitate coaching sessions through site visits, virtual meetings, and regional workshops (e.g., Leasing, ACM/CM meetings, New Hire training, Roundtables).
• Participate in meetings with Regional Property Managers to discuss property-specific training needs.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].