IT Help Desk.

The IT Help Desk  will provide technical assistance and support to users in resolving hardware, software, and network issues. This position will be responsible for configuring, installing, and maintaining IT systems and equipment, as well as troubleshooting basic software and hardware issues within the company. Additionally, the ideal candidate is expected to have excellent communication skills and be capable of delivering excellent customer service.

Responsibilities:

•  Provide technical support and assistance to users in person, over the phone, or through remote support tools.
•  Install, configure, and maintain IT hardware and software, including operating systems and applications.
•  Troubleshoot basic hardware, software, and network issues.
• Configure and maintain user accounts and access profiles.
• Perform data backups and ensure data integrity is maintained.
• Collaborate with other IT team members to resolve complex issues.
• Document procedures and solutions for future reference.
• . Perform preventative maintenance tasks on IT systems to ensure optimal performance.

Requirements:

•  Associate degree or certification in Computer Science, Systems Engineering, or a related field.
• Basic knowledge of operating systems, networking, and office software.
• Basic troubleshooting skills and ability to learn and adapt quickly.
• Strong communication skills and the ability to interact effectively with end-users.
• Ability to work independently and in a team.
•  Basic knowledge of information security and good data management practices.