- Location
- Gurugram, DDC5E, India
- Type
- Full-time
- Source
- Workday
Description
Skill required: NA - Project Management Office (PMO) Mobilization & Run
Designation: Mobilization Specialist
Qualifications:Any Graduation
Years of Experience:7-11 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Manage end-to-end Insurance Operations covering policy servicing, claims processing, underwriting support, customer service, billing, renewals and related back-office processes. Drive operational performance, quality, service levels, compliance and continuous improvement. Lead transitions, knowledge transfer, go-live and stabilization while working with business and technology stakeholders.
What are we looking for? • Strong Insurance Operations experience across one or more insurance lines. • Deep knowledge of policy administration, claims processing or underwriting support. • Experience leading large insurance operations and delivery programs. • Strong understanding of operational governance, quality and service levels. • Experience managing risks, compliance, audits and regulatory requirements. • Strong stakeholder management and executive communication capabilities. • Experience leading transition, transformation and operational improvement initiatives. • Ability to lead and develop high-performing insurance operations teams.
Roles and Responsibilities: • Lead end-to-end Insurance Operations across policy administration, claims, underwriting support, customer service and back-office activities. • Manage policy issuance, renewals, endorsements, cancellations, reinstatements and policy servicing activities. • Lead claims operations including FNOL, claims intake, registration, triaging, adjudication support and settlement processing. • Manage underwriting support including data collection, risk assessment support, submission handling and documentation. • Drive service quality, TAT, SLA adherence and operational performance across insurance processes. • Lead customer service operations covering policy queries, billing, renewals, claims status and grievance resolution. • Establish governance mechanisms and conduct regular operational and business reviews. • Identify and manage operational risks, issues and compliance requirements. • Support audit readiness and adherence to applicable regulatory and data privacy requirements. • Lead transition activities including due diligence, knowledge transfer, go-live and stabilization. • Drive automation, process improvement and transformation initiatives across Insurance Operations. • Partner with business and technology teams on system and process transformation initiatives. • Build and develop high-performing teams and strengthen insurance domain capability. • Manage hiring, onboarding, performance management and succession planning. • Drive a culture of quality, compliance, operational excellence and continuous improvement.Any Graduation
Designation: Mobilization Specialist
Qualifications:Any Graduation
Years of Experience:7-11 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Manage end-to-end Insurance Operations covering policy servicing, claims processing, underwriting support, customer service, billing, renewals and related back-office processes. Drive operational performance, quality, service levels, compliance and continuous improvement. Lead transitions, knowledge transfer, go-live and stabilization while working with business and technology stakeholders.
What are we looking for? • Strong Insurance Operations experience across one or more insurance lines. • Deep knowledge of policy administration, claims processing or underwriting support. • Experience leading large insurance operations and delivery programs. • Strong understanding of operational governance, quality and service levels. • Experience managing risks, compliance, audits and regulatory requirements. • Strong stakeholder management and executive communication capabilities. • Experience leading transition, transformation and operational improvement initiatives. • Ability to lead and develop high-performing insurance operations teams.
Roles and Responsibilities: • Lead end-to-end Insurance Operations across policy administration, claims, underwriting support, customer service and back-office activities. • Manage policy issuance, renewals, endorsements, cancellations, reinstatements and policy servicing activities. • Lead claims operations including FNOL, claims intake, registration, triaging, adjudication support and settlement processing. • Manage underwriting support including data collection, risk assessment support, submission handling and documentation. • Drive service quality, TAT, SLA adherence and operational performance across insurance processes. • Lead customer service operations covering policy queries, billing, renewals, claims status and grievance resolution. • Establish governance mechanisms and conduct regular operational and business reviews. • Identify and manage operational risks, issues and compliance requirements. • Support audit readiness and adherence to applicable regulatory and data privacy requirements. • Lead transition activities including due diligence, knowledge transfer, go-live and stabilization. • Drive automation, process improvement and transformation initiatives across Insurance Operations. • Partner with business and technology teams on system and process transformation initiatives. • Build and develop high-performing teams and strengthen insurance domain capability. • Manage hiring, onboarding, performance management and succession planning. • Drive a culture of quality, compliance, operational excellence and continuous improvement.Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills
UnderwritingComplianceCustomer ServiceProject Management