- Salary
- $51k – $70k
- Location
- Remote - US
- Workplace
- Remote
- Department
- Customer Support
- Education
- Associate
- Visa
- Not sponsored
- Source
- Greenhouse
Description
About Renaissance
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
The Data Support team is dedicated to reactive, issue-resolution, and troubleshooting efforts to ensure seamless core data integration between a client’s Student Information System and our Products. As a Data Analyst, you will obtain, adjust, and validate data imported from other systems into Renaissance products. As such, part of their work involves working directly with customers to obtain the data we need. They must be detail-oriented and able to spot data problems or inconsistencies and determine proper remediations.
In this role as a Data Analyst I, you will be responsible for:
- Managing and troubleshooting data integration: Resolve SIS-to-product integration issues, write and update extract scripts, and configure import processes to ensure seamless data flow.
- Performing database operations: Execute updates, merges, deletions, and imports within established parameters while maintaining data integrity.
- Ensuring data quality: Conduct thorough quality control checks, investigate discrepancies, and resolve data errors resulting from integration failures.
- Supporting customers: Respond to escalated data support cases, provide guidance on ETL processes and data specifications, and delivery clear status updates on issue resolution.
- Collaborating effectively: Partner with product, engineering, and cross-functional teams to address complex data integration challenges and business rule requirements.
Qualifications
For this role as a Data Analyst I, you should have:
- Associate degree, preferably in Computer/Data Science, Data Analytics, Information Technology, or similar field; or equivalent combination of skills and experience.
- Proficiency in Microsoft Excel for data analysis and manipulation.
- Foundational technical knowledge including basic ETL processes, SQL querying, sFTP servers, and file path navigation (Linux/Mac OS and Windows).
- Strong analytic mindset with exceptional attention to detail, critical thinking, and problem-solving skills to diagnose and resolve complex data issues.
- Collaborative approach with willingness to actively engage across cross-functional teams.
- Excellent customer support skills with strong interpersonal, verbal, and written communication abilities to effectively interact with customers and internal teams.
- Growth mindset with curiosity and eagerness to learn new technology and continuously develop technical skills.
- Experience writing scripts using SQL.
- Familiarity with tools such as Postman, SFTP clients, and API testing tools.
- Previous experience in data analysis, integration, or technical support roles.
Bonus Points:
- Bachelor’s degree, preferably in Mathematics, Computer Science, Engineering, or similar field; or equivalent combination of skills and experience.
- Product knowledge of Renaissance products, particularly DnA, eduCLIMBER, and FastBridge.
- Experience with educational technology or working in K-12 educational environments.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Salary Range: $51,100 - $70,300 This range is based on national market data and may vary by location.
#LI-Remote
Benefits for eligible US employees include:
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
Equal Opportunity Employer
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here.
Reasonable Accommodations
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
Employment Authorization
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: https://www.renaissance.com