- Location
- Lehi, Utah · Lehi, Utah, United States
- Department
- Services & Support
- Experience
- 5+ years
- Source
- Greenhouse
Description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Technical Writer within the PEAK team, you will champion the clarity and usability of technical content across Everpure’s global Customer Experience (CX) ecosystem. You will bridge the gap between engineering complexity and user understanding by partnering with product managers, solutions experts, and engineers to turn intricate technical data into intuitive documentation. By designing high-quality guides and managing structured content frameworks, your work directly enhances supportability and empowers global technical teams to resolve customer needs efficiently. This individual contributor role sets the standard for how Everpure communicates technical solutions to a global audience.
WHAT YOU'LL DO
- Architect High-Impact Technical Content: Author, structure, and maintain clear, user-friendly documentation—including technical specifications, best practices, supportability guides, and process enablement assets—to accelerate issue resolution for global support teams.
- Manage Structured Content Ecosystems: Own the development and integrity of the Darwin Information Typing Architecture (DITA) architecture, managing maps, topics, keyrefs, version control, and content reuse libraries to ensure data accuracy and seamless content rendering.
- Drive Cross-Functional Content Strategy: Collaborate consultatively with subject matter experts, engineers, and learning development professionals to align training curricula with documentation and apply information design principles that match the learner's context.
- Establish Documentation Excellence: Create, govern, and audit templates, style guides, and grammatical standards across WYSIWYG, XML, and ServiceNow platforms to ensure a consistent, professional voice and rapid support for content enhancements.
WHAT YOU BRING
- Experience: 5 years experience of technical writing experience
- Technical Content Orchestration: Demonstrated experience transforming highly complex technology or engineering concepts into clear, concise documentation for a global audience using WYSIWYG editors, XML authoring tools, and ServiceNow.
- DITA Ecosystem Expertise: Practical capability in creating structured content, managing content reuse libraries, troubleshooting XML validation errors, and guiding team members on DITA best practices and version control.
- Consultative Communication & Relationship Building: Strong interpersonal, listening, and editing skills to effectively interview engineering experts, research technical accuracy in hands-on labs, and align content with broader business strategies.
- Agile Project Execution: Exceptional time management and a quality-driven mindset to independently manage multiple documentation projects simultaneously in a fast-paced environment where customer satisfaction is paramount.
Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
