- Location
- Gdansk, POL, Poland
- Workplace
- Hybrid
- Type
- Contract
- Department
- Customer Service
- Seniority
- Entry
- Industry
- Retail
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Workday
Overview
As a Junior Customer Service Specialist with German, you'll deliver high-quality, consistent customer support by guiding customers through product selections, promotions, order details, and brand information. You'll respond to chat, email, and phone inquiries within established KPIs, resolve customer queries and complaints, maintain data accuracy across systems, and handle sensitive information responsibly in compliance with GDPR. The role requires fluency in German and English, strong customer focus, attention to detail, and ability to work in a team.
Description
At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.
We’re looking for a Junior Customer Service Specialist with German to support our CS team.
This is your chance to become part of a growing, international team and make a real impact in delivering outstanding customer experiences.
Please note that this is a 12 month contract.
About the Job
Your responsibilities include, but are not limited to:
- Delivering high‑quality, consistent customer support by guiding customers through product selections, promotions, order details, and brand information with clarity and care
- Responding to chat, email, and phone inquiries within established KPIs, ensuring timely, accurate, and professional communication
- Resolving customer queries and complaints by actively listening, identifying root causes, selecting appropriate solutions, and ensuring complete resolution and customer satisfaction
- Maintaining impeccable data accuracy across all systems to support smooth operations and a flawless customer experience
- Handling sensitive information responsibly, including payment and personal data, in full compliance with local regulations such as GDPR
- Contributing to continuous improvement by sharing ideas, supporting standardization efforts, and helping drive efficiency and quality enhancements across the team
About You
We are looking for a unique and amazing talent, who brings along the following:
- Demonstrates strong customer focus through attentive listening and warm, professional communication across chat, email, and phone
- Fluent in German and English
- Works responsibly and proactively, consistently meeting deadlines and resolving issues thoroughly
- Represents Swarovski with elegance, courtesy, and confidence, values premium service and accuracy Detail-oriented, eager to learn, open to feedback, and effective in team collaboration
- Acts in a calm and composed manner, even when handling challenging situations
What We Offer
You can expect a range of benefits, including:
- Learning and career development programs to help you grow
- Hybrid and flexible work options to support your work-life balance
- A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
- Paid volunteering leave to support causes that matter to you
- Exclusive employee discounts on Swarovski products
To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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Skills
Benefits
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Remote Scope
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
