- Location
- Dilovası-TUR, Türkiye
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Source
- Workday
Description
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034269 Customer Service Specialist (Open)Job Description:
Make an Impact Where Customer Experience Matters Most
Are you passionate about delivering exceptional customer experiences and solving complex challenges?
We’re looking for a Customer Service Specialist who thrives in a fast-paced environment and enjoys being the trusted point of contact for both customers and internal teams.
In this role, you’ll go beyond answering questions — you’ll build relationships, drive satisfaction, and play a key role in supporting our goal of becoming the best customer service company in the world.
Key Responsibilities
Deliver exceptional customer support via phone, email, chat, and in-person interactions (communicate order details including pricing and shipping timeline and provide updates on claims, investigations and adjustments.)
Be part of managing customer accounts and maintain accurate records of inquiries, complaints, and interactions
Process orders for new or additional products and services with precision
Collaborate closely with inside and outside sales teams to support business objectives
Maintain and update customer files, ensuring accurate data entry and documentation
Handle escalated customer issues and resolve complex cases or route them to subject matter experts
Experience & Education
High school diploma or equivalent required
Experience in customer service, order management is preferred
Skills & Knowledge
Strong verbal and written communication skills with a customer-first mindset in Turkish and English alike
Aptitude to gain in-depth understanding of products or the ability to quickly learn and adapt
Proficiency in standard computer applications and ability to learn new systems quickly, experience in SAP or equivalent integrated financial systems
Excellent organizational skills with high attention to detail
Proactive, and able to work independently with minimal supervision
Problem-solving mindset with the ability to handle complex customer needs professionally
At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
