- Salary
- $70k+/yr
- Location
- New York, New York
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Source
- Y Combinator
Description
About Dripos
Dripos is transforming the coffee shop and restaurant industry with the premier all-in-one software solution. From point of sale and mobile ordering to payroll, supply chain, and more — Dripos does it all. Backed by leading investors including Base10 Partners, Cota Capital, and Y Combinator’s Michael Seibel, Dripos is growing day-by-day.
We are a data-driven, fast-moving team that believes in transparency, iteration, and building side-by-side with our customers. Learn more about us from some of our press:
- TechCrunch: Dripos raises $11M Series A
- Stripe: With Dripos, it's no tall order running a coffee shop
About the Role
As a Customer Success Associate, you’ll be the bridge between our customers and product team — helping our customers thrive. This role is about owning relationships, uncovering opportunities for growth, and creating a best-in-class success system through unrivaled customer support, account management, and product management.
You will handle daily customer support outreach, facilitate product feedback sessions, and own the customer relationship post-launch. Our startup environment means you’ll wear many hats, own your projects, and have a real voice in how we shape the customer experience at scale.
What You’ll Do
- Own Relationships: Build genuine and strong relationships with our customers, from multi-unit high-growth shops to third-wave single-units all across the United States.
- Support Excellence: Respond to customer inquiries via phone, text, and email with a problem-solving mindset.
- Product Expertise: Become an expert in all aspects of our product and build product knowledge resources.
- Product Feedback Loop: Collaborate with team to relay product feedback directly from customers.
- Process Iteration: Take part in weekly inter-team retrospectives to reflect, share feedback, and improve how we work and serve.
- Cross-Team Communication: Act as a conduit between customer insights and internal teams to influence product direction.
What We’re Looking For
- Passion for customer experience and a genuine desire to help businesses succeed.
- Excellent written and verbal communication skills.
- Experience in a customer-facing role, ideally within SaaS or startups.
- Eagerness to experiment, fail fast, and continuously improve.
- Ability to multi-task, stay calm under pressure, and problem-solve on the fly
- A strong sense of ownership and accountability.
Culture & Benefits
At Dripos, we embrace a “no-rules rules” philosophy — empowering autonomy, trust, and creativity.
- MacBook + all tech provided
- Catered daily lunch & late-night dinners
- Mental health or gym stipend
- Unlimited PTO
- Dog-friendly Manhattan office with full kitchen and snacks
- Full medical, dental, vision, life insurance & 401k
- Offsite team retreats & ongoing development support
Work Environment
This is a fully in-person role at our Manhattan office. We believe in the power of close-knit spontaneous collaboration, which is why our team is together five days a week!
Interview Process
We keep our process fast and human:
- Phone Screen – Light intro to see if there’s mutual fit.
- Zoom Interview – Deep dive into your experience and our culture.
- On-Site Interview – Meet the team, work through real-world scenarios, and get a feel for the environment.