- Salary
- $83k – $92k
- Location
- Calgary, AB
- Workplace
- Onsite
- Department
- Student Affairs and External Relations
- Seniority
- Lead
- Experience
- 2+ years
- Source
- Lever
Description
The Welcome Centre Customer Service Team Lead is a collaborative, service-driven leader responsible for delivering exceptional experiences across all Welcome Centre service channels. Reporting to the Associate Director, this role leads the Customer Service Representative (CSR) team, overseeing daily operations, service performance, staff development, and escalated inquiries.
Through coaching, training, and continuous improvement, the Team Lead fosters a positive, accountable team culture and ensures consistent, student-centered support. Working closely with internal partners, this role helps deliver seamless, integrated services that support SAIT’s recruitment, retention, and student success goals while advancing a welcoming, hospitality-driven experience.
